Hear first what went wrong
A guest who leaves unhappy and only shares that on Google is a problem you hear about too late. TablePlay asks guests about their experience afterwards, and it reaches you first. What you do with it is up to you. The point is that you know.
Feedback comes to you
The invitation leads to your own form, not to a public platform.
A chance to make things right
With a low score, you get the chance to reach out before someone writes it down elsewhere.
A thank-you regardless of the score
You can send a thank-you without it depending on a good rating. Buying feedback produces useless feedback.
Google remains voluntary
A satisfied guest is asked whether they'd also like to share it publicly. Never automatically, never mandatory.
How the invitation reaches the guest
After playing, a guest can leave their email address. TablePlay uses that address for one thing only: the review invitation. No newsletter, no offers, no resale.
- One invitation per guest, not every time again
- Address used only for this invitation
- The guest can unsubscribe in one click
- Not leaving an address is also fine
The review widget on your own site
What guests write can be shown on your own website. You decide what becomes visible; a received review doesn't appear there automatically.
Why not straight to Google
Sending guests directly to a public platform gives you an average you learn nothing from and can no longer do anything about. First internally, then externally - that gives you the chance to have the conversation before it becomes a number.
Frequently asked questions
Does every guest get an invitation?
Only those who leave an email address themselves. Nothing is sent unless someone chooses to.
Can I hide bad reviews?
On your own site, you decide what you show. What a guest posts on Google happens outside of TablePlay.
How often does someone get an invitation?
Once per guest, with a waiting period in between. No one gets pestered.
Can I promise a discount for a good review?
Technically that's possible, but the thank-you is intentionally separate from the score - purchased feedback says nothing.
What happens to the email address?
It's used only for this invitation and nothing else.