General Terms and Conditions TablePlay Including pricing, subscription, Founder, cancellation, refund, usage, coupon, complaints and intellectual property terms
TablePlay by Jimani Jimani B.V. Albert Plesmanweg 122, 4462 GC Goes KvK 91644453 - VAT NL865722729B01 support@tableplay.online
Version 1.0 Last updated: 10 July 2026
Legal review note This document has been prepared for commercial use by TablePlay. Have the final publication, international application, current suppliers, technical arrangements and country-specific rules reviewed periodically by legal counsel.
Table of Contents Part I - General provisions Part II - Pricing and subscription terms Part III - Founder offer Part IV - Invoicing and payment Part V - Cancellation and account termination Part VI - Cancellation and refunds Part VII - Acceptable Use Policy Part VIII - Coupons and restaurant promotions Part IX - Intellectual property Part X - Privacy Part XI - Liability Part XII - Force majeure Part XIII - Complaints procedure Part XIV - Confidentiality Part XV - Amendments Part XVI - Final provisions
General Terms and Conditions TablePlay
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Part I - General provisions Article 1 - Identity and business applicability TablePlay is offered by Jimani B.V., trading under the name TablePlay by Jimani, Albert Plesmanweg 122, 4462 GC Goes, the Netherlands, KvK 91644453, VAT NL865722729B01 and support@tableplay.online. The counterparty that registers, takes out a subscription or uses the Service is referred to as the Customer. These terms and conditions are exclusively intended for agreements entered into in the exercise of a profession or business. By registering, the Customer declares that it is acting in a business capacity and is authorised to represent the undertaking concerned. If, notwithstanding the foregoing, mandatory consumer law applies, that law shall prevail over any conflicting provisions.
Article 2 - Definitions • Account: the secure digital environment of the Customer. • Subscription: the periodic right of use to the Service. • Service: the digital game, QR, dashboard, statistics, management and support functionalities. • Founder offer: the temporary arrangement whereby accepted new customers pay no regular subscription fees for a maximum of twelve months. • Guest: a person who plays via a QR code or other access method. • Customer Data: data, logos, settings and content entered by or on behalf of the Customer. • Location: the business location where TablePlay is used. • Agreement: the contractual relationship, including these terms and conditions, the order and the data processing agreement. • Package: the selected subscription variant. • Platform: the websites, applications, APIs, databases, dashboards and game environments. • Game Data: nicknames, table IDs, games, answers, scores, results and session data.
Article 3 - Applicability and order of precedence These terms and conditions apply to offers, registrations, trial periods, promotions, Subscriptions and other performances of TablePlay. Any terms and conditions of the Customer are expressly rejected. The terms and conditions are made available prior to or during registration in a manner that enables storage and consultation. Electronic acceptance, Account activation or actual use shall constitute agreement. In the event of any inconsistency, the following order of precedence applies: a separately signed contract, then the data processing agreement in respect of privacy matters, then the order or registration confirmation, then these terms and conditions, and thereafter other website information. Manifest clerical, calculation, translation, programming and publication errors shall not bind TablePlay.
Article 4 - Formation and verification The Agreement is formed upon completion and activation of registration, written confirmation, signature or actual performance with the Customer's consent. TablePlay may verify business, contact, payment and verification details and may refuse or postpone a registration in the event of inaccuracy, doubt as to authority to represent, fraud, duplicate promotion, prior serious breach, impossibility of delivery or prohibited use. The Customer warrants that its details are accurate, current and complete.
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Article 5 - Scope and development of the Service Throughout the Agreement, TablePlay grants a limited, non-exclusive, non-transferable and revocable right of use for internal business operations at the agreed Location. The functionality is determined by the Package, number of tables or Locations, country, language, development phase and additional arrangements. The Service may include QR codes, individual games, table games, table-versus-table games, scores, leaderboards, coupons, multilingualism and statistics. Not every function needs to be available in every country, Package or device. Demonstrations, roadmaps and future plans are indicative. TablePlay may amend design, game content, technical set-up and functionality, provided that the paid core performance is not materially undermined without reasonable grounds. Beta and test functions are provided on an "as is" basis and may be modified or discontinued.
Article 6 - Availability and support TablePlay makes reasonable efforts to provide careful and available services, but does not guarantee uninterrupted or error-free operation or any fixed availability percentage, without a separate SLA. Temporary unavailability may occur due to maintenance, updates, security, supplier disruptions, internet or hosting problems, force majeure or necessary repairs. Planned maintenance will be announced where possible; emergency maintenance may take place without prior notice. Support is in principle provided via the customer portal or support@tableplay.online. The Customer shall provide all reasonably required information.
Article 7 - Obligations of the Customer The Customer shall use the Service in accordance with the Agreement, legislation, reasonable instructions and the rights of Guests and third parties. The Customer is responsible for account set-up, the accuracy of table and location data, the security of login details, placement of QR codes, its own content, the provision of lawful information to Guests, sufficient internet access and compliance with local promotion, pricing, gambling and consumer regulations. Unauthorised use and incidents must be reported without delay. Actions carried out via the Account are attributed to the Customer, unless appropriate security measures and a cause outside its responsibility are made plausible.
Article 8 - Usage limits and package changes The number of tables, Locations, sessions and other limits is determined by the Package. In the event of any excess, TablePlay may require a reduction, restrict excess access, adjust the Package or charge additional costs notified in advance. Upgrades may take effect immediately; downgrades in principle take effect from the next invoicing period and only where usage fits within the lower Package.
Part II - Pricing and subscription terms Article 9 - Prices For Dutch standard packages, unless stated otherwise during registration, the following applies: Start €29 per month for up to and including 10 tables, Professional €49 per month for up to and including 25 tables, and Complete €79 per month with the number of tables stated at that time or an unlimited number of tables.
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Prices are exclusive of turnover tax and other levies. Other countries may have country-specific prices, currencies, tax rules, purchasing power adjustments and Packages. The price at the final registration step and in the confirmation shall prevail over general website information. Customisation, integrations, hardware, printed matter, implementation and special support are not included unless stated otherwise. TablePlay may adjust prices annually due to inflation, costs, market conditions, taxes, currency, suppliers or Package changes. Material increases will be announced at least thirty days in advance, except for direct statutory or external costs.
Article 10 - Free trial period New Customers may, if offered, receive a free thirty-day trial period once. TablePlay may require valid business and payment details. The trial period commences upon Account activation and may be limited to one participation per undertaking, group, branch, domain, director, payment method or actual user. After the trial period, the Subscription shall automatically continue on a paid basis, unless cancelled before it ends. The Founder offer replaces the standard trial period; the two shall not be combined unless TablePlay permits this in writing.
Deel III - Founder-aanbieding Article 11 - Admission to Founder Offer TablePlay may offer the first hundred eligible new restaurants per participating country up to a maximum of twelve months of free regular subscription fees. The scheme is temporary and is available exclusively for complete, accurate and verifiable registrations of operational hospitality venues, or those demonstrably in preparation, that genuinely intend to use TablePlay and have not previously benefited from a comparable offer. Ranking is, in principle, determined by the time of receipt of a complete and valid registration. Incomplete, misleading, fraudulent, duplicate or speculative applications do not reserve a place. TablePlay may refuse participation in the event of artificial splitting, resale, a non-existent business, abuse, or conflict with the Agreement.
Article 12 - Scope of Founder Period The free period is a maximum of twelve consecutive months from the confirmed activation date and covers only the regular subscription fees of the accepted standard package. Not included are taxes where applicable, customisation, paid integrations, hardware, printed materials, implementation, premium support, overages and separately priced features. The offer is tied to the business, is non-transferable, cannot be exchanged for money, and cannot be combined with other offers unless stated otherwise. Temporary non-use does not extend the period. TablePlay may terminate the offer in the event of transfer without consent, resale, prolonged inactivity, abuse, or breach of the Agreement.
Article 13 - End of Founder Period Upon expiry, the Subscription is automatically continued as a paid monthly subscription at the then- applicable country-specific price. The Customer may cancel before the first paid renewal. In the event of late cancellation, the first paid term shall be payable.
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A missing or unread reminder does not change the agreed end date, provided that the automatic continuation was clearly agreed during registration. TablePlay may amend or terminate the promotion for compelling legal, technical, security or fraud-related reasons, in which case periods validly granted shall be honoured to the extent possible.
Deel IV - Facturatie en betaling Article 14 - Invoicing Subscription fees are, in principle, invoiced monthly in advance. Other periods, including annual prepayment, may be offered. Invoices are sent or made available electronically. The Customer accepts electronic invoicing and checks its details. The absence of an internal reference or purchase order number does not suspend payment, unless otherwise agreed in writing in advance.
Article 15 - Payment Payment is made via the offered method. Unless stated otherwise, a payment term of fourteen days applies. In the case of direct debit or card payment, the Customer authorises TablePlay and its payment provider to make periodic debits. The Customer shall ensure a valid payment method and sufficient balance. Objections to invoices must be reported with reasons within fourteen days and do not suspend payment unless TablePlay confirms otherwise.
Article 16 - Late Payment Upon expiry of the payment term, the Customer shall be in default without further notice of default and shall owe statutory commercial interest, a fixed fee, and reasonable collection and legal costs. TablePlay may send reminders, restrict functionality, suspend the Account, block guest access, terminate the Agreement, and refer the claim for collection. Suspension does not affect payment obligations. Restoration following payment may be made conditional upon reasonable, pre-disclosed reactivation costs.
Deel V - Opzegging en accountbeëindiging Article 17 - Term and Renewal A paid monthly subscription runs for one month at a time and is automatically renewed for one month until it is validly cancelled. An annual subscription runs for the agreed annual term and is renewed in accordance with the order. Free trial and Founder periods form part of the Agreement and convert into the paid Subscription upon expiry.
Article 18 - Cancellation by the Customer The Customer may cancel a monthly subscription at any time via the customer portal or by emailing support@tableplay.online. The cancellation takes effect at the end of the current billing period. Removal of an app, QR code, payment method or user does not constitute cancellation. TablePlay may require additional identification. Cancellation of an annual subscription, in principle, only terminates the next renewal and does not entitle the Customer to a refund of the remaining annual term, unless otherwise agreed or legally required.
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Article 19 - Termination by TablePlay TablePlay may suspend or terminate immediately in the event of default, non-payment, misrepresentation, fraud, abuse, unlawful use, security risk, infringement of rights, bankruptcy, cessation of business, statutory prohibitions or breach of the Acceptable Use Policy. In the event of serious fraud, attacks, wilful abuse or evident danger, no period for remedy need be offered. TablePlay may terminate a Service or Package with reasonable notice. In the event of early termination without default on the part of the Customer, a prepaid amount for the remaining period will be refunded on a pro rata basis.
Article 20 - Consequences of termination On the end date, the right of use lapses and QR codes, games and dashboard access may be deactivated. Insofar as available, the Customer may, prior to termination, request an export of eligible data. TablePlay is not obliged to provide a specific format unless agreed or legally required. Data will be retained, deleted or anonymised in accordance with the Privacy Statement and the Data Processing Agreement. Outstanding payment, liability, intellectual property and provisions that by their nature are intended to survive shall remain in force.
Part VI - Cancellation and refund Article 21 - Cancellation prior to activation A registration may be withdrawn free of charge prior to activation, except for custom, implementation or external costs already incurred at request. Custom work already performed will not be refunded.
Article 22 - No general refund Paid periods will not be refunded on account of non-use, interim termination, limited use by staff or Guests, insufficient equipment or internet, absence of non-agreed functionality, temporary maintenance or limited disruption. There is no entitlement to a refund of a partially used month. Free periods have no payable value. No statutory consumer cooling-off period applies to business customers.
Article 23 - Correction and refund TablePlay will correct or refund in the event of demonstrable double collection, a debit without contractual basis, early termination by TablePlay without default on the part of the Customer, written goodwill or a mandatory statutory obligation. Requests must be submitted with reasons within thirty days. Refunds will, in principle, be made via the original payment method. External transaction, currency and banking costs need not be refunded. Set-off against due and payable claims is permitted.
Article 24 - Disruptions Without an SLA, disruptions do not automatically give rise to a right to compensation. In the event of a prolonged disruption attributable to TablePlay as a result of which the paid Service was practically unusable for a substantial part of the period, TablePlay may, at its reasonable discretion, grant a service credit, extension or proportionate refund.
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Part VII - Acceptable Use Policy Article 25 - Permitted use The Service may only be used for lawful interactive games, restaurant experiences, temporary scores, promotions and supported business purposes. The Customer shall oversee proper use by staff and Guests.
Article 26 - Prohibited use • Unlawful, fraudulent, misleading or harmful use. • Circumventing security, access limits, usage limits or technical controls. • Unauthorised access to Accounts, data, APIs or infrastructure. • Distribution of malware, harmful scripts, denial-of-service, scraping or unauthorised bots. • Manipulation of scores, results, coupons, games or rankings. • Exploiting vulnerabilities outside of the Responsible Disclosure policy. • Decompiling, reverse-engineering or reconstructing, except where mandatory law permits this. • Structural copying of games, questions, translations, databases or design. • Selling, renting, sublicensing or transferring Account or QR access without permission. • Use of discriminatory, offensive, threatening, sexual, defamatory or otherwise inappropriate nicknames or content. • Requiring children or other Guests to use real names or sensitive data. • Individual profiling or direct marketing based on Game Data without a valid legal basis. • Infringement of privacy, copyrights, trademarks or other rights. • Games of chance, betting, paid lotteries or cash prizes without permission and statutory compliance. • Misleading promotions or suggesting a non-existent partnership with TablePlay. • Use in violation of sanctions, export regulations or trade restrictions.
Article 27 - Moderation and enforcement In the event of suspected abuse, TablePlay may remove content or nicknames, invalidate scores, terminate sessions, block QR codes, restrict or suspend Accounts, secure evidence and inform competent authorities where necessary. TablePlay is not required to review all content in advance. The Customer indemnifies TablePlay against claims arising from unlawful use under the Customer's responsibility.
Part VIII - Coupons and restaurant promotions Article 28 - Role of TablePlay TablePlay may offer technical functions with which restaurants display coupons, discounts, products, drinks, desserts or other benefits. Unless otherwise stated, the Customer is the provider and TablePlay is merely the technical facilitator. A coupon offered by the restaurant does not give rise to any purchase or promotional agreement between TablePlay and the Guest.
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Article 29 - Responsibility of the restaurant The Customer is fully responsible for content, availability, terms, duration, price information, taxes, performance, redemption and compliance with consumer, advertising, alcohol, food, gambling and other local legislation. For each promotion, the provider, validity, Location, redemption terms, minimum purchase, exclusions, maximum and combinability shall be stated where relevant. Promotions may not be offered in a misleading, discriminatory, unenforceable manner or as a game of chance without the required licence.
Article 30 - Standard coupon terms Unless otherwise stated, a coupon may be redeemed once, is only valid at the issuing Location, is not commercially transferable, is not redeemable for money, does not entitle the holder to change or residual credit, is not combinable, is valid until the stated date and is subject to reasonable verification. A screenshot need not be accepted as proof where a unique or dynamic code is used.
Article 31 - Technical errors TablePlay does not guarantee that every coupon will be displayed or registered without interruption. The restaurant shall handle reasonable complaints with due care. TablePlay is not liable for refusal, insufficient stock, incorrect terms, product quality, tax consequences or disputes between restaurant and Guest.
Part IX - Intellectual property Article 32 - Rights of TablePlay All intellectual property rights in software, source code, databases, game implementations, question banks, design, interfaces, texts, translations, trademarks, documentation, reports and QR templates vest in TablePlay or its licensors. The Agreement does not transfer any rights; the Customer obtains only the limited right of use.
Article 33 - Restrictions Without permission, the Customer may not copy, publish, distribute, white-label, use for a competing product, systematically scrape, use for AI training, remove ownership notices, or disclose confidential technical information relating to the Service.
Article 34 - Customer material The Customer retains rights to its own logos, names, texts and promotions and grants TablePlay a non-exclusive, worldwide, royalty-free licence to technically process and display this material during the term of the Agreement. The Customer warrants that it holds sufficient rights and indemnifies TablePlay against claims. Public use as a customer reference requires consent, save where consent has already been agreed.
Article 35 - Third-party trademarks and feedback Trademarks and logos of third parties remain the property of their rights holders. Inclusion in a quiz does not imply any collaboration or sponsorship. Rights holders may submit a substantiated notice via support@tableplay.online. General feedback and suggestions may be used free of charge for improvement purposes, without any claim to compensation or exclusivity.
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Part X - Privacy Article 36 - Personal data TablePlay processes personal data in accordance with the Privacy Statement. Processing on behalf of the Customer is governed by the Data Processing Agreement. The Customer is responsible for lawful bases, informing Guests, handling its own requests and lawful use of Game Data. Guests may not be required to use real names, and sensitive data may not be entered without an explicit agreement to that effect.
Part XI - Liability Article 37 - Best-efforts obligation TablePlay performs the Agreement to the best of its ability. Unless otherwise agreed, this constitutes a best-efforts obligation (inspanningsverbintenis). TablePlay does not guarantee use by Guests, increased turnover, error-free games or translations, immediate real-time updates, or suitability for any particular purpose not communicated to TablePlay.
Article 38 - Limitation of liability TablePlay is only liable for direct damage as a direct consequence of an attributable failure. The total liability per calendar year is limited to the lower of the subscription fees paid in the six preceding months or €5,000. For exclusively free trial or Founder use, the limit is €500. Indirect damage, loss of profit, loss of turnover, reputational damage, loss of customers, business interruption, data loss, claims by Guests and consequential damage are excluded. TablePlay is not liable for incorrect settings, unsuitable equipment, acts of Guests, disruptions at external suppliers insofar as not legally attributable, unlawful restaurant actions, use contrary to instructions or loss of login details. The limitations do not apply in the event of intent or deliberate recklessness on the part of management or insofar as exclusion is prohibited by law.
Article 39 - Notification and mitigation of damage The Customer shall report a possible damage claim as soon as possible and no later than within thirty days after reasonable discovery, shall provide sufficient information and shall take reasonable measures to mitigate damage.
Part XII - Force majeure Article 40 - Force majeure TablePlay is not obliged to perform in circumstances beyond its reasonable control, including internet, telecom, cloud or power outages, cyberattacks, government measures, war, terrorism, natural disasters, epidemics, strikes, supplier failures, sanctions and unforeseen statutory prohibitions. Obligations are suspended. After sixty days of continuing force majeure, either party may terminate the part not yet performed without compensation. Performance already rendered remains payable.
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Part XIII - Complaints procedure Article 41 - Submitting complaints Complaints about the service, invoicing, coupons, privacy or accessibility shall be submitted via support@tableplay.online with name, company name, Account email address, clear description, relevant dates or invoice numbers, desired resolution and supporting evidence. Invoice complaints are preferably submitted within fourteen days; other complaints within a reasonable time.
Article 42 - Handling and escalation TablePlay shall in principle confirm receipt within five working days and aims to provide a substantive response within thirty days. Additional information may be requested. A complaint does not automatically suspend payment. Complaints about prices or coupons offered by a restaurant are primarily handled by the restaurant. Privacy and security reports follow the specific policy documents. Following an unsatisfactory outcome, an internal review may be requested. The parties shall first attempt to resolve matters amicably, without loss of access to a court or supervisory authority.
Part XIV - Confidentiality Article 43 - Confidential information The parties shall keep confidential information designated as confidential or that is reasonably confidential. They shall use it exclusively for the performance of the Agreement. This obligation does not apply to information that is lawfully public, independently developed, lawfully obtained from third parties or required by law to be disclosed. In the event of mandatory disclosure, the other party shall, where permitted, be informed in advance.
Part XV - Amendments Article 44 - Amendment of terms and Service TablePlay may amend the terms and the Service. Material amendments shall in principle be announced thirty days in advance. Amendments may take immediate effect in the case of legislation, security, abuse prevention, requirements of suppliers or correction of manifest errors. If an amendment materially and adversely affects the paid core performance, the Customer may terminate prior to the effective date. Continued use after the effective date shall, insofar as legally permitted, be deemed acceptance.
Part XVI - Final provisions Article 45 - Assignment, severability and waiver The Customer may not assign the Agreement without consent. TablePlay may assign the Agreement to a group company or legal successor in the event of reorganisation, merger, sale or transfer of the Service. If a provision is invalid, the remaining provisions shall remain in effect and the provision shall be replaced by a valid provision that approximates its purpose and intent. Failure to immediately exercise a right shall not be deemed a waiver.
Article 46 - Applicable law, jurisdiction and language The Agreement is governed by Dutch law, and the Vienna Sales Convention is excluded.
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Disputes shall be submitted to the competent court in the district of TablePlay's registered office, unless mandatory law provides otherwise. The parties shall first attempt to reach an amicable solution. The Dutch text is authoritative. Translations are provided for convenience of use.
Article 47 - Contact TablePlay by Jimani - Jimani B.V. - Albert Plesmanweg 122 - 4462 GC Goes - The Netherlands - Trade Register (KvK) 91644453 - VAT NL865722729B01 - support@tableplay.online.
General Terms and Conditions TablePlay
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