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Practical tips on guest experience, bridging waiting time and more revenue per table, specifically for restaurants, cafés and terraces.
Waiting for food doesn't have to be boring. Practical ways to keep guests and children entertained between ordering and serving, and what it delivers.
Increase revenue per table without making the menu more expensive. What works, what it roughly delivers, and why the time after the main course is worth the most.
From coming up with questions to counting points: how to set up a pub quiz evening that gets guests coming back, and what it costs you in effort and revenue.
A kids' menu isn't enough. What makes families choose your venue, what brings them back, and what it costs you in space and effort.
Experience isn't only about the plate. The five moments where a guest forms their opinion, and what you can do at each one.
From QR code on the table to a guest playing, step by step. What you need, what it costs your staff, and what happens when the wifi is poor.
From live music to games on the table. Eleven forms of entertainment, with the cost, the effort required, and the type of venue each one suits.
Putting on a good night despite tight staffing. Where the pressure really lies, what you can remove without losing quality, and what you should specifically not automate.
An extra order requires three things at once: the guest is still there, is in the mood, and can easily order. Why playing at the table brings those three together.
There's a big difference between doing nothing and being in the middle of something. Why a visible endpoint gives guests a reason to stay, and what those minutes are worth.
A satisfied guest isn't a reviewer yet. Why the moment at which you ask something determines whether it happens, and how a game result becomes shareable content.
Why do we still remember some restaurant visits years later? What playing games at the table does for atmosphere, satisfaction, return intention and word-of-mouth.
