General Terms and Conditions TablePlay With price, subscription, Founder, cancellation, refund, use, coupon, complaint, and intellectual property terms
TablePlay by Jimani Jimani B.V. Albert Plesmanweg 122, 4462 GC Goes KvK 91644453 - Btw NL865722729B01 support@tableplay.online
Version 1.0 Last updated: 10 July 2026
Legal review note This document has been prepared for business use by TablePlay. Have the final publication, international application, current suppliers, technical setup, and country-specific rules periodically reviewed by legal counsel.
Table of Contents Part I - General provisions Part II - Price and subscription terms Part III - Founder offer Part IV - Invoicing and payment Part V - Cancellation and account termination Part VI - Cancellation and refund Part VII - Acceptable Use Policy Part VIII - Coupons and restaurant promotions Part IX - Intellectual property Part X - Privacy Part XI - Liability Part XII - Force majeure Part XIII - Complaints procedure Part XIV - Confidentiality Part XV - Amendments Part XVI - Final provisions
General Terms and Conditions TablePlay
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Part I - General provisions Article 1 - Identity and business applicability TablePlay is offered by Jimani B.V., trading under the name TablePlay by Jimani, Albert Plesmanweg 122, 4462 GC Goes, the Netherlands, KvK 91644453, VAT NL865722729B01, and support@tableplay.online. The counterparty that registers, takes out a subscription, or uses the Service is referred to as the Customer. These terms and conditions are intended exclusively for agreements entered into in the exercise of a profession or business. By registering, the Customer declares that it is acting for business purposes and is authorized to represent the business concerned. If, notwithstanding the foregoing, mandatory consumer law applies, that law shall prevail over conflicting provisions.
Article 2 - Definitions • Account: the Customer's secure digital environment. • Subscription: the periodic right to use the Service. • Service: the digital game, QR, dashboard, statistics, management, and support functionalities. • Founder Offer: the temporary arrangement under which accepted new customers pay no regular subscription fees for a maximum of twelve months. • Guest: a person who plays via a QR code or other access method. • Customer Data: data, logos, settings, and content entered by or on behalf of the Customer. • Location: the business location where TablePlay is used. • Agreement: the contractual relationship, including these terms and conditions, the order, and the data processing agreement. • Package: the selected subscription variant. • Platform: the websites, applications, APIs, databases, dashboards, and game environments. • Game Data: nicknames, table IDs, games, answers, scores, results, and session data.
Article 3 - Applicability and order of precedence These terms and conditions apply to offers, registrations, trial periods, promotions, Subscriptions, and other performances of TablePlay. The Customer's terms and conditions are expressly rejected. The terms and conditions are made available before or during registration in a manner that allows for storage and retrieval. Electronic acceptance, Account activation, or actual use constitutes acceptance. In the event of conflict, the following order of precedence applies: a separately signed contract, then the data processing agreement for privacy matters, then the order or registration confirmation, then these terms and conditions, and thereafter other website information. Obvious writing, calculation, translation, programming, and publication errors shall not bind TablePlay.
Article 4 - Formation and verification The Agreement is formed upon completion and activation of registration, written confirmation, signature, or actual performance with the Customer's consent. TablePlay may verify business, contact, payment, and verification information and may refuse or postpone a registration in case of inaccuracy, doubt as to authority to represent, fraud, duplicate promotion, prior serious default, impossibility of delivery, or prohibited use. The Customer warrants that its information is accurate, up to date, and complete.
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Article 5 - Scope and development of the Service TablePlay shall grant, for the duration of the Agreement, a limited, non-exclusive, non-transferable and revocable right of use for internal business operations at the agreed Location. The functionality shall be determined by Package, number of tables or Locations, country, language, development phase and additional agreements. The Service may include QR codes, individual games, table games, table-versus-table games, scores, leaderboards, coupons, multilingualism and statistics. Not every feature needs to be available in every country, Package or device. Demonstrations, roadmaps and future plans are indicative. TablePlay may modify design, game content, technical setup and functionality, as long as the paid core performance is not materially undermined without reasonable grounds. Beta and test features are provided in the state in which they exist and may be modified or discontinued.
Article 6 - Availability and support TablePlay shall make reasonable efforts to provide careful and available services, but does not guarantee, in the absence of a separate SLA, uninterrupted or error-free operation or any fixed availability percentage. Temporary unavailability may result from maintenance, updates, security, supplier failures, internet or hosting problems, force majeure or necessary recovery. Planned maintenance shall be announced where possible; emergency maintenance may take place without prior notice. Support shall in principle be provided via the customer portal or support@tableplay.online. The Client shall provide all reasonably required information.
Article 7 - Obligations of the Client The Client shall use the Service in accordance with the Agreement, legislation, reasonable instructions and the rights of Guests and third parties. The Client is responsible for account setup, accuracy of table and location data, security of login credentials, placement of QR codes, its own content, lawful information provided to Guests, sufficient internet access, and compliance with local promotion, pricing, gaming and consumer protection rules. Unauthorized use and incidents shall be reported without delay. Actions performed via the Account shall be attributed to the Client, unless appropriate security measures and a cause outside its responsibility are demonstrated to be plausible.
Article 8 - Usage limits and package change The number of tables, Locations, sessions and other limits shall be determined by the Package. In the event of exceedance, TablePlay may require a reduction, restrict excess access, adjust the Package or charge previously disclosed additional costs. Upgrades may take effect immediately; downgrades shall in principle take effect as of the next billing period and only where usage fits within the lower Package.
Part II - Price and subscription terms Article 9 - Prices For Dutch standard packages, unless stated otherwise during registration, the following shall apply: Start €29 per month for up to and including 10 tables, Professional €49 per month for up to and including 25 tables, and Complete €79 per month with the number of tables stated at that time or an unlimited number of tables.
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Prices are exclusive of value-added tax and other levies. Other countries may have country-specific prices, currencies, tax rules, purchasing power adjustments and Packages. The price at the final registration step and in the confirmation shall prevail over general website information. Custom work, integrations, hardware, printed materials, implementation and special support are not included unless stated otherwise. TablePlay may adjust prices annually due to inflation, costs, market conditions, taxes, currency, suppliers or Package changes. Material increases shall be announced at least thirty days in advance, except for direct statutory or external costs.
Article 10 - Free trial period New Clients may, if offered, receive a free trial period of thirty days once. TablePlay may require valid business and payment details. The trial period shall begin upon Account activation and may be limited to one participation per company, group, branch, domain, director, payment method or actual user. After the trial period, the Subscription shall automatically continue on a paid basis, unless cancelled before its expiry. The Founder offer shall replace the standard trial period; the two shall not be combined unless TablePlay permits this in writing.
Part III - Founder Offer Article 11 - Admission to the Founder Offer TablePlay may offer the first one hundred qualifying new restaurants per participating country a maximum of twelve months of free regular subscription fees. This arrangement is temporary and is exclusively open to complete, accurate, and verifiable registrations of operational food service locations or those demonstrably in preparation that genuinely wish to use TablePlay and have not previously benefited from a similar offer. Ranking is in principle determined by the time of receipt of a complete and valid registration. Incomplete, misleading, fraudulent, duplicate, or speculative applications do not reserve a place. TablePlay may refuse participation in case of artificial splitting, resale, non-existent business, abuse, or conflict with the Agreement.
Article 12 - Scope of the Founder Period The free period is a maximum of twelve consecutive months from the confirmed activation date and covers only the regular subscription fees of the accepted standard package. Not included are taxes if applicable, customization, paid integrations, hardware, printed materials, implementation, premium support, overages, and separately priced features. The offer is tied to the business, non-transferable, not redeemable for cash, and not combinable unless otherwise stated. Temporary non-use does not extend the period. TablePlay may terminate the offer in case of transfer without permission, resale, prolonged inactivity, abuse, or breach of the Agreement.
Article 13 - End of the Founder Period Upon expiry, the Subscription is automatically continued as a paid monthly subscription at the then-applicable country-specific price. The Customer may cancel prior to the first paid renewal. In case of untimely cancellation, the first paid installment is due.
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A missing or unread reminder does not change the agreed end date, provided that the automatic continuation was clearly agreed upon during registration. TablePlay may amend or terminate the promotion for compelling legal, technical, security, or fraud-related reasons, whereby legitimately granted periods will be honored to the extent possible.
Part IV - Invoicing and Payment Article 14 - Invoicing Subscription fees are in principle invoiced monthly in advance. Other periods, including annual prepayment, may be offered. Invoices are sent or made available electronically. The Customer accepts electronic invoicing and verifies its details. The absence of an internal reference or purchase order number does not suspend payment, unless otherwise agreed in writing in advance.
Article 15 - Payment Payment is made via the method offered. Unless otherwise stated, a payment term of fourteen days applies. In case of direct debit or card payment, the Customer authorizes TablePlay and its payment provider for periodic debiting. The Customer shall ensure a valid payment method and sufficient balance. Objections to invoices must be reported with reasons within fourteen days and do not suspend payment unless confirmed by TablePlay.
Article 16 - Late Payment Upon expiry of the payment term, the Customer is in default without further notice of default and shall owe statutory commercial interest, a fixed fee, and reasonable collection and legal costs. TablePlay may send reminders, restrict functionality, suspend the Account, block guest access, terminate, and refer the claim to a collection agency. Suspension does not affect payment obligations. Restoration after payment may be made subject to reasonable, previously disclosed reactivation costs.
Part V - Cancellation and Account Termination Article 17 - Term and Renewal A paid monthly subscription runs for one month at a time and is automatically renewed for one month until it is validly cancelled. An annual subscription runs for the agreed annual term and is renewed in accordance with the order. Free trial and Founder periods form part of the Agreement and transition into the paid Subscription upon expiry.
Article 18 - Cancellation by the Customer The Customer may cancel a monthly subscription at any time via the customer portal or support@tableplay.online. The cancellation takes effect at the end of the current billing period. Deletion of an app, QR code, payment method, or user does not constitute cancellation. TablePlay may require additional identification. Cancellation of an annual subscription in principle only terminates the next renewal and does not entitle the Customer to a refund of the remaining annual term, unless otherwise agreed or legally required.
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Article 19 - Termination by TablePlay TablePlay may suspend or immediately terminate in case of default, non-payment, deception, fraud, abuse, unlawful use, security risk, infringement of rights, bankruptcy, cessation of business, statutory prohibitions, or violation of the Acceptable Use Policy. In the event of serious fraud, attacks, intentional abuse, or evident danger, no cure period needs to be provided. TablePlay may terminate a Service or Package with reasonable notice. In the event of premature termination without any default by the Client, a prepaid amount for the remaining period will be refunded on a pro rata basis.
Article 20 - Consequences of termination On the end date, the right of use lapses and QR codes, games, and dashboard access may be deactivated. To the extent available, the Client may request an export of eligible data prior to termination. TablePlay is not obliged to provide a specific format unless agreed or legally required. Data shall be retained, deleted, or anonymized in accordance with the Privacy Statement and Data Processing Agreement. Outstanding payment, liability, intellectual property, and provisions that by their nature are intended to survive shall remain in effect.
Part VI - Cancellation and Refund Article 21 - Cancellation prior to activation A registration may be withdrawn free of charge prior to activation, except for custom-made, implementation, or external costs already incurred upon request. Custom-made services already performed will not be refunded.
Article 22 - No general refund Paid periods will not be refunded due to non-use, early termination, limited use by staff or Guests, insufficient equipment or internet, missing non-agreed functionality, temporary maintenance, or limited disruption. There is no right to a refund of a partially used month. Free periods have no payable value. For business clients, no statutory consumer cooling-off period applies.
Article 23 - Correction and refund TablePlay shall correct or refund in the event of demonstrable double collection, deduction without contractual basis, premature termination by TablePlay without any default by the Client, written goodwill, or a mandatory statutory obligation. Requests shall be submitted with reasons within thirty days. Repayment shall in principle be made via the original payment method. External transaction, currency, and bank costs need not be refunded. Set-off against due and payable claims is permitted.
Article 24 - Disruptions Without an SLA, disruptions do not automatically give rise to a right to compensation. In the event of a prolonged disruption attributable to TablePlay, as a result of which the paid Service was practically unusable during a substantial part of the period, TablePlay may, in accordance with reasonableness, grant a service credit, extension, or proportional refund.
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Part VII - Acceptable Use Policy Article 25 - Permitted use The Service may only be used for lawful interactive games, restaurant experience, temporary scores, promotions, and supported business purposes. The Client shall oversee proper use by staff and Guests.
Article 26 - Prohibited use • Unlawful, fraudulent, deceptive, or harmful use. • Circumventing security, access limits, usage limits, or technical controls. • Unauthorized access to Accounts, data, APIs, or infrastructure. • Distribution of malware, harmful scripts, denial-of-service, scraping, or unauthorized bots. • Manipulation of scores, results, coupons, games, or rankings. • Exploiting vulnerabilities outside of the Responsible Disclosure policy. • Decompiling, reverse-engineering, or reconstructing, except where mandatory law permits this. • Structural copying of games, questions, translations, databases, or design. • Selling, renting, sublicensing, or transferring Account or QR access without permission. • Use of discriminatory, offensive, threatening, sexual, defamatory, or otherwise inappropriate nicknames or content. • Requiring children or other Guests to use real names or sensitive data. • Individual profiling or direct marketing based on Game Data without valid legal basis. • Infringement of privacy, copyrights, trademarks, or other rights. • Games of chance, betting, paid lotteries, or cash prizes without permission and statutory compliance. • Deceptive promotions or suggesting a non-existent partnership with TablePlay. • Use in violation of sanctions, export regulations, or trade restrictions.
Article 27 - Moderation and Enforcement In the event of suspected misuse, TablePlay may remove content or nicknames, invalidate scores, terminate sessions, block QR codes, restrict or suspend Accounts, secure evidence, and inform competent authorities where necessary. TablePlay is not required to review all content in advance. The Client shall indemnify TablePlay against claims arising from unlawful use under the Client's responsibility.
Part VIII - Coupons and Restaurant Promotions Article 28 - Role of TablePlay TablePlay may provide technical functions with which restaurants display coupons, discounts, products, drinks, desserts, or other benefits. Unless otherwise stated, the Client is the provider and TablePlay is merely the technical facilitator. A coupon offered by the restaurant does not give rise to a purchase or promotional agreement between TablePlay and the Guest.
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Article 29 - Responsibility of the Restaurant The Client is fully responsible for content, availability, terms and conditions, duration, price information, taxes, fulfillment, redemption, and compliance with consumer, advertising, alcohol, food, gaming, and other local legislation. For each promotion, the provider, validity, Location, redemption conditions, minimum purchase, exclusions, maximum, and combinability shall be stated where relevant. Promotions may not be misleading, discriminatory, unfeasible, or offered as a game of chance without the required license.
Article 30 - Standard Coupon Terms Unless otherwise stated, a coupon is redeemable once, valid only at the issuing Location, not commercially transferable, not redeemable for money, without change or remaining credit, not combinable, valid until the stated date, and subject to reasonable verification. A screenshot need not be accepted as proof when a unique or dynamic code is used.
Article 31 - Technical Errors TablePlay does not guarantee that every coupon will be displayed or registered without interruption. The restaurant shall handle reasonable complaints with due care. TablePlay shall not be liable for refusal, insufficient stock, incorrect terms, product quality, tax consequences, or disputes between the restaurant and the Guest.
Part IX - Intellectual Property Article 32 - Rights of TablePlay All intellectual property rights in software, source code, databases, game implementations, question banks, design, interfaces, texts, translations, trademarks, documentation, reports, and QR templates vest in TablePlay or its licensors. The Agreement does not transfer any rights; the Client obtains only the limited right of use.
Article 33 - Restrictions Without permission, the Client may not copy, publish, distribute, offer as white-label, use for a competing product, systematically scrape, use for AI training, remove proprietary notices, or disclose confidential technical information regarding, the Service.
Article 34 - Client Material The Client retains rights to its own logos, names, texts, and promotions and grants TablePlay a non-exclusive, worldwide, royalty-free license to technically process and display such material during the term of the Agreement. The Client warrants sufficient rights and shall indemnify TablePlay against claims. Public use as a client reference requires consent, except where consent has already been agreed upon.
Article 35 - Third-Party Trademarks and Feedback Trademarks and logos of third parties remain the property of their rights holders. Mention in a quiz does not imply any cooperation or sponsorship. Rights holders may submit a substantiated notice via support@tableplay.online. General feedback and suggestions may be used free of charge for improvement purposes, without any claim to compensation or exclusivity.
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Part X - Privacy Article 36 - Personal Data TablePlay processes personal data in accordance with the Privacy Statement. The Data Processing Agreement applies to processing on behalf of the Client. The Client is responsible for legal bases, information provided to Guests, handling of its own requests, and lawful use of Game Data. Guests may not be required to use real names, and sensitive data may not be entered without an express agreement.
Part XI - Liability Article 37 - Best-Efforts Obligation TablePlay shall perform the Agreement to the best of its ability. Unless otherwise agreed, this constitutes a best-efforts obligation. TablePlay does not guarantee use by Guests, increased revenue, error-free games or translations, immediate real-time updates, or suitability for any particular purpose not disclosed.
Article 38 - Limitation of Liability TablePlay shall only be liable for direct damages as a direct result of an attributable failure. The total liability per calendar year is limited to the lower of the subscription fees paid in the six preceding months or €5,000. In the case of exclusively free trial or Founder use, the limit shall be €500. Indirect damages, loss of profit, loss of turnover, reputational damage, loss of customers, business stagnation, loss of data, claims by Guests, and consequential damages are excluded. TablePlay shall not be liable for incorrect settings, unsuitable equipment, acts of Guests, disruptions at external suppliers insofar as not legally attributable, unlawful restaurant actions, use contrary to instructions, or loss of login credentials. The limitations shall not apply in the event of intent or deliberate recklessness on the part of the management or insofar as exclusion is prohibited by law.
Article 39 - Notification and Mitigation of Damages The Client shall report a possible damage claim as soon as possible and no later than within thirty days after reasonable discovery, shall provide sufficient information, and shall take reasonable measures to mitigate damages.
Part XII - Force Majeure Article 40 - Force Majeure TablePlay shall not be obliged to perform in the event of circumstances beyond its reasonable control, including internet, telecom, cloud, or power outages, cyberattacks, government measures, war, terrorism, natural disasters, epidemics, strikes, supplier failures, sanctions, and unforeseen statutory prohibitions. Obligations shall be suspended. After sixty days of continuing force majeure, either party may terminate the part not yet performed without compensation. Performances already rendered shall remain payable.
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Part XIII - Complaints Procedure Article 41 - Filing of Complaints Complaints regarding service provision, invoicing, coupons, privacy, or accessibility shall be filed via support@tableplay.online with name, company name, Account e-mail address, clear description, relevant dates or invoice numbers, desired resolution, and supporting documents. Invoice complaints shall preferably be filed within fourteen days; other complaints within a reasonable time.
Article 42 - Handling and Escalation TablePlay shall in principle confirm receipt within five business days and shall aim for a substantive response within thirty days. Additional information may be requested. A complaint does not automatically suspend payment. Complaints regarding prices or coupons offered by a restaurant shall primarily be handled by the restaurant. Privacy and security reports shall follow the specific policy documents. Following an unsatisfactory outcome, an internal reassessment may be requested. The Parties shall first attempt to resolve the matter amicably, without loss of access to a court or supervisory authority.
Part XIV - Confidentiality Article 43 - Confidential Information The Parties shall keep confidential any information designated as confidential or which is reasonably considered confidential. They shall use such information solely for the performance of the Agreement. This obligation shall not apply to information that is lawfully public, independently developed, lawfully obtained from third parties, or required to be disclosed by law. In the event of mandatory disclosure, the other party shall, where permitted, be informed in advance.
Part XV - Amendments Article 44 - Amendment of Terms and Service TablePlay may amend the terms and conditions and the Service. Material amendments shall in principle be announced thirty days in advance. Amendments may take effect immediately in the case of legislation, security, abuse prevention, requirements of suppliers, or correction of evident errors. If an amendment materially and adversely affects the paid core performance, the Client may terminate prior to the effective date. Continued use after the effective date shall, insofar as legally permitted, be deemed acceptance.
Part XVI - Final Provisions Article 45 - Assignment, Severability, and Waiver The Client may not assign the Agreement without consent. TablePlay may assign the Agreement to a group company or legal successor in the event of reorganization, merger, sale, or transfer of the Service. If any provision is invalid, the remaining provisions shall remain in effect, and the provision shall be replaced by a valid provision that approximates its purpose and intent. Failure to immediately exercise a right shall not be deemed a waiver.
Article 46 - Governing Law, Jurisdiction, and Language The Agreement shall be governed by Dutch law, and the Vienna Sales Convention is excluded.
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Disputes shall be submitted to the competent court in the district of TablePlay's registered office, unless mandatory law provides otherwise. The Parties shall first attempt an amicable resolution. The Dutch text shall prevail. Translations are provided for convenience of use.
Article 47 - Contact TablePlay by Jimani - Jimani B.V. - Albert Plesmanweg 122 - 4462 GC Goes - The Netherlands - Company Registration No. 91644453 - VAT NL865722729B01 - support@tableplay.online.
General Terms and Conditions TablePlay
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