Hear what went wrong first, yourself
A guest who leaves dissatisfied and can only voice it on Google is a problem you hear about too late. TablePlay asks guests about their experience afterwards, and that reaches you first. What you do with it is up to you; the point is that you know.
Feedback reaches you
The invitation leads to your own form, not to a public platform.
A chance to make things right
With a low score, you get the chance to get in touch before someone writes it down elsewhere.
A treat regardless of the score
You can send a thank-you gift without it depending on a good score. Buying feedback produces useless feedback.
Google remains voluntary
A satisfied guest is asked whether they'd also like to share it publicly. Never automatically, never mandatory.
How the invitation reaches the guest
After playing, a guest can leave their email address. TablePlay uses that address for one thing: the review invitation. No newsletter, no offers, no reselling.
- One invitation per guest, not every time again
- Address used only for this invitation
- The guest can unsubscribe with one click
- Not leaving an address is also fine
The review widget on your own site
What guests write can be shown on your own website. You decide what becomes visible; a review that comes in doesn't automatically appear on it.
Why not straight to Google
Sending guests straight to a public platform gives you an average you can't learn from and can no longer do anything about. In first, then out - that gives you the chance to have the conversation before it becomes a rating.
Veelgestelde vragen
Does every guest get an invitation?
Only those who leave an email address themselves. Nothing is sent unless someone chooses to.
Can I hide bad reviews?
On your own site you decide what you show. What a guest posts on Google happens outside TablePlay.
How often does someone get an invitation?
Once per guest, with a waiting period in between. No one is chased.
Can I promise a discount for a good review?
Technically it's possible, but the treat is deliberately kept separate from the score - bought feedback says nothing.
What happens to the email address?
It's only used for this invitation and nothing else.