General Terms and Conditions TablePlay With price, subscription, Founder, cancellation, refund, usage, coupon, complaints and intellectual property terms
TablePlay by Jimani Jimani B.V. Albert Plesmanweg 122, 4462 GC Goes Registration No. 91644453 - VAT NL865722729B01 support@tableplay.online
Version 1.0 Last updated: 10 July 2026
Legal review note This document has been drafted for commercial use by TablePlay. Have the final publication, international application, current suppliers, technical set-up and country-specific rules reviewed by a legal professional on a periodic basis.
Table of Contents Part I - General provisions Part II - Price and subscription terms Part III - Founder offer Part IV - Invoicing and payment Part V - Cancellation and account termination Part VI - Cancellation and refund Part VII - Acceptable Use Policy Part VIII - Coupons and restaurant promotions Part IX - Intellectual property Part X - Privacy Part XI - Liability Part XII - Force majeure Part XIII - Complaints procedure Part XIV - Confidentiality Part XV - Amendments Part XVI - Final provisions
General Terms and Conditions TablePlay
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Part I - General provisions Article 1 - Identity and business applicability TablePlay is offered by Jimani B.V., trading under the name TablePlay by Jimani, Albert Plesmanweg 122, 4462 GC Goes, the Netherlands, Registration No. 91644453, VAT NL865722729B01 and support@tableplay.online. The counterparty who registers, takes out a subscription or uses the Service is referred to as the Customer. These terms and conditions are intended exclusively for agreements entered into in the course of a profession or business. By registering, the Customer declares that it is acting in a business capacity and is authorised to represent the undertaking concerned. Should mandatory consumer law nevertheless apply notwithstanding the foregoing, such law shall prevail over any conflicting provisions.
Article 2 - Definitions • Account: the secure digital environment of the Customer. • Subscription: the periodic right of use to the Service. • Service: the digital game, QR, dashboard, statistics, management and support functionalities. • Founder offer: the temporary arrangement whereby accepted new customers pay no regular subscription fees for a maximum of twelve months. • Guest: a person who plays via a QR code or other access method. • Customer Data: data, logos, settings and content entered by or on behalf of the Customer. • Location: the business premises where TablePlay is used. • Agreement: the contractual relationship, including these terms and conditions, the order and the data processing agreement. • Package: the selected subscription variant. • Platform: the websites, applications, APIs, databases, dashboards and game environments. • Game Data: nicknames, table IDs, games, answers, scores, results and session data.
Article 3 - Applicability and order of precedence These terms and conditions apply to offers, registrations, trial periods, promotions, Subscriptions and other services of TablePlay. The Customer's terms and conditions are expressly rejected. The terms and conditions are made available prior to or during registration in a manner that enables storage and consultation. Electronic acceptance, Account activation or actual use shall constitute agreement. In the event of any conflict, the following order of precedence shall apply: a separately signed contract, followed by the data processing agreement in respect of privacy matters, followed by the order or registration confirmation, followed by these terms and conditions, and thereafter other website information. Manifest clerical, calculation, translation, programming and publication errors shall not bind TablePlay.
Article 4 - Formation and verification The Agreement is formed upon completion and activation of registration, written confirmation, signature or actual performance with the Customer's consent. TablePlay may verify business, contact, payment and verification details and may refuse or postpone a registration in the event of inaccuracy, doubt as to authority to represent, fraud, duplicate promotion, prior serious breach, impossibility of delivery or prohibited use. The Customer warrants that its details are accurate, current and complete.
General Terms and Conditions TablePlay
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Article 5 - Scope and development of the Service TablePlay grants a limited, non-exclusive, non-transferable and revocable right of use for internal business operations at the agreed Location during the term of the Agreement. The functionality is determined by Package, number of tables or Locations, country, language, development phase and additional agreements. The Service may comprise QR codes, individual games, table games, table-versus-table games, scores, leaderboards, coupons, multilingualism and statistics. Not every feature needs to be available in every country, Package or device. Demonstrations, roadmaps and future plans are indicative. TablePlay may amend design, game content, technical setup and functionality, provided that the paid core performance is not materially undermined without reasonable ground. Beta and test features are provided in the condition in which they exist and may be amended or discontinued.
Article 6 - Availability and support TablePlay makes reasonable efforts to provide careful and available services, but, absent a separate SLA, does not guarantee uninterrupted or error-free operation or any fixed availability percentage. Temporary unavailability may result from maintenance, updates, security, supplier failures, internet or hosting problems, force majeure or necessary repairs. Planned maintenance will be announced where possible; urgent maintenance may take place without prior notice. Support is provided in principle via the customer portal or support@tableplay.online. The Customer shall provide all reasonably required information.
Article 7 - Obligations of the Customer The Customer shall use the Service in accordance with the Agreement, legislation, reasonable instructions and the rights of Guests and third parties. The Customer is responsible for account setup, accuracy of table and location data, security of login credentials, placement of QR codes, own content, lawful information provided to Guests, sufficient internet connectivity and compliance with local promotion, pricing, gambling and consumer regulations. Unauthorised use and incidents must be reported without delay. Actions performed through the Account are attributed to the Customer, unless appropriate security measures and a cause outside its responsibility are demonstrated to be plausible.
Article 8 - Usage limits and package change The number of tables, Locations, sessions and other limits is determined by the Package. In the event of exceedance, TablePlay may require a reduction, restrict excess access, adjust the Package or charge additional costs communicated in advance. Upgrades may take effect immediately; downgrades in principle take effect from the next invoicing period and only where usage fits within the lower Package.
Part II - Price and Subscription Terms Article 9 - Prices For Dutch standard packages, unless stated otherwise during registration, the following applies: Start €29 per month for up to and including 10 tables, Professional €49 per month for up to and including 25 tables and Complete €79 per month with the number of tables stated at that time or an unlimited number of tables.
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Prices are exclusive of value-added tax and other levies. Other countries may have country-specific prices, currencies, tax rules, purchasing power adjustments and Packages. The price shown at the final registration step and in the confirmation shall prevail over general website information. Custom work, integrations, hardware, printed materials, implementation and special support are not included unless stated otherwise. TablePlay may adjust prices annually due to inflation, costs, market conditions, taxes, currency, suppliers or Package changes. Material increases will be announced at least thirty days in advance, except for direct statutory or external costs.
Article 10 - Free trial period New Customers may, if offered, receive a free trial period of thirty days on one occasion. TablePlay may require valid business and payment details. The trial period commences upon Account activation and may be limited to one participation per undertaking, group, branch, domain, director, payment method or actual user. After the trial period, the Subscription shall automatically continue on a paid basis, unless cancelled prior to its expiry. The Founder offer replaces the standard trial period; the two shall not be combined unless TablePlay permits this in writing.
Part III - Founder Offer Article 11 - Admission to the Founder Offer TablePlay may offer the first hundred eligible new restaurants per participating country up to a maximum of twelve months of free regular subscription fees. The scheme is temporary and is exclusively open to complete, correct and verifiable registrations of operational hospitality venues, or venues demonstrably in preparation, that genuinely intend to use TablePlay and have not previously benefited from a comparable offer. The order of precedence is in principle determined by the time of receipt of a complete and valid registration. Incomplete, misleading, fraudulent, duplicate or speculative applications do not reserve a place. TablePlay may refuse participation in the event of artificial splitting, resale, non-existent undertakings, misuse, or conflict with the Agreement.
Article 12 - Scope of the Founder Period The free period is a maximum of twelve consecutive months from the confirmed activation date and covers only the regular subscription fees of the accepted standard package. Not included are taxes, where applicable, customisation, paid integrations, hardware, printed materials, implementation, premium support, overages, and separately priced features. The offer is tied to the undertaking, non-transferable, non-redeemable for cash, and cannot be combined unless otherwise stated. Temporary non-use does not extend the period. TablePlay may terminate the offer in the event of transfer without consent, resale, prolonged inactivity, misuse, or breach of the Agreement.
Article 13 - End of the Founder Period Upon expiry, the Subscription is automatically continued as a paid monthly subscription at the then- applicable country-specific price. The Customer may cancel prior to the first paid renewal. In the event of late cancellation, the first paid instalment is payable.
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A missing or unread reminder does not alter the agreed end date, provided that the automatic continuation was clearly agreed during registration. TablePlay may amend or terminate the promotion for compelling legal, technical, security or fraud-related reasons, whereby periods validly granted will be honoured as far as possible.
Part IV - Invoicing and Payment Article 14 - Invoicing Subscription fees are, in principle, invoiced monthly in advance. Other periods, including annual prepayment, may be offered. Invoices are sent or made available electronically. The Customer accepts electronic invoicing and verifies its details. The absence of an internal reference or purchase order number does not suspend payment, unless otherwise agreed in writing in advance.
Article 15 - Payment Payment is made via the offered method. Unless stated otherwise, a payment term of fourteen days applies. In the case of direct debit or card payment, the Customer authorises TablePlay and its payment provider to make periodic deductions. The Customer shall ensure a valid payment method and sufficient balance. Objections to invoices must be reported with reasons within fourteen days and do not suspend payment unless TablePlay confirms otherwise.
Article 16 - Late Payment Upon expiry of the payment term, the Customer is in default without further notice of default and shall owe statutory commercial interest, a fixed fee, and reasonable collection and legal costs. TablePlay may send reminders, restrict functionality, suspend the Account, block guest access, terminate, and refer the claim for collection. Suspension does not affect payment obligations. Restoration following payment may be made subject to reasonable, previously disclosed reactivation costs.
Part V - Cancellation and Account Termination Article 17 - Term and Renewal A paid monthly subscription runs for one month at a time and is automatically renewed for one month until validly cancelled. An annual subscription runs for the agreed annual term and is renewed in accordance with the order. Free trial and Founder periods form part of the Agreement and convert into the paid Subscription upon expiry.
Article 18 - Cancellation by the Customer The Customer may cancel a monthly subscription at any time via the customer portal or support@tableplay.online. The cancellation takes effect at the end of the current payment period. Removal of an app, QR code, payment method or user does not constitute cancellation. TablePlay may require additional identification. Cancellation of an annual subscription, in principle, only terminates the next renewal and does not entitle the Customer to a refund of the remaining annual term, unless otherwise agreed or legally required.
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Article 19 - Termination by TablePlay TablePlay may suspend or terminate immediately in the event of default, non-payment, deception, fraud, abuse, unlawful use, security risk, infringement of rights, bankruptcy, cessation of business, statutory prohibitions or breach of the Acceptable Use Policy. In the event of serious fraud, attacks, intentional abuse or evident danger, no cure period need be offered. TablePlay may terminate a Service or Package with reasonable notice. In the event of early termination without default on the part of the Client, a prepaid amount for the remaining period shall be refunded pro rata.
Article 20 - Consequences of termination On the end date, the right of use lapses and QR codes, games and dashboard access may be deactivated. Where available, the Client may, prior to termination, request an export of eligible data. TablePlay is not obliged to provide a specific format unless agreed or legally required. Data shall be retained, deleted or anonymised in accordance with the Privacy Statement and the Data Processing Agreement. Outstanding payment, liability, intellectual property and provisions which by their nature are intended to survive shall remain in force.
Part VI - Cancellation and refund Article 21 - Cancellation prior to activation A registration may be withdrawn free of charge prior to activation, except for custom, implementation or external costs already incurred at the Client's request. Custom services already rendered shall not be refunded.
Article 22 - No general refund Paid periods shall not be refunded due to non-use, interim cancellation, limited use by staff or Guests, inadequate equipment or internet, absence of non-agreed functionality, temporary maintenance or limited disruption. There is no right to a refund of a partially used month. Free periods have no payable value. No statutory consumer cooling-off period applies to business clients.
Article 23 - Correction and refund TablePlay shall correct or refund in the case of demonstrable double collection, debit without contractual basis, early termination by TablePlay without default on the part of the Client, written goodwill gesture or a mandatory statutory obligation. Requests shall be submitted with reasons within thirty days. Repayment shall in principle be made via the original payment method. External transaction, currency and banking costs need not be refunded. Set-off against claims that are due and payable is permitted.
Article 24 - Disruptions In the absence of an SLA, disruptions do not automatically entitle the Client to compensation. In the event of a prolonged disruption attributable to TablePlay as a result of which the paid Service was practically unusable for a substantial part of the period, TablePlay may, on reasonable grounds, grant a service credit, extension or proportionate refund.
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Part VII - Acceptable Use Policy Article 25 - Permitted use The Service may be used exclusively for lawful interactive games, restaurant experiences, temporary scores, promotions and supported business purposes. The Client shall supervise proper use by staff and Guests.
Article 26 - Prohibited use • Unlawful, fraudulent, deceptive or harmful use. • Circumventing security, access limits, usage limits or technical controls. • Unauthorised access to Accounts, data, APIs or infrastructure. • Distribution of malware, harmful scripts, denial-of-service, scraping or unauthorised bots. • Manipulation of scores, results, coupons, games or rankings. • Exploiting vulnerabilities outside the Responsible Disclosure policy. • Decompiling, reverse-engineering or reconstructing, except where mandatory law permits this. • Systematic copying of games, questions, translations, databases or design. • Selling, renting, sublicensing or transferring Account or QR access without permission. • Use of discriminatory, offensive, threatening, sexual, defamatory or otherwise inappropriate nicknames or content. • Requiring children or other Guests to use real names or sensitive data. • Individual profiling or direct marketing based on Game Data without a valid legal basis. • Infringement of privacy, copyrights, trademarks or other rights. • Games of chance, betting, paid lotteries or cash prizes without permission and statutory compliance. • Deceptive promotions or suggesting a non-existent partnership with TablePlay. • Use in contravention of sanctions, export regulations or trade restrictions.
Article 27 - Moderation and enforcement In the event of suspected misuse, TablePlay may remove content or nicknames, invalidate scores, terminate sessions, block QR codes, restrict or suspend Accounts, secure evidence and inform competent authorities where necessary. TablePlay is not required to review all content in advance. The Client indemnifies TablePlay against claims arising from unlawful use under the Client's responsibility.
Part VIII - Coupons and restaurant promotions Article 28 - Role of TablePlay TablePlay may offer technical functions with which restaurants display coupons, discounts, products, drinks, desserts or other benefits. Unless otherwise stated, the Client is the provider and TablePlay is merely the technical facilitator. A coupon offered by the restaurant does not give rise to a purchase or promotional agreement between TablePlay and the Guest.
TablePlay General Terms and Conditions
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Article 29 - Responsibility of the restaurant The Client is fully responsible for content, availability, terms, duration, price information, taxes, execution, redemption and compliance with consumer, advertising, alcohol, food, gambling and other local legislation. Where relevant, each promotion shall state the provider, validity, Location, redemption conditions, minimum purchase, exclusions, maximum and combinability. Promotions may not be offered in a misleading, discriminatory, unenforceable manner or as a game of chance without the required licence.
Article 30 - Standard coupon terms Unless otherwise stated, a coupon is redeemable once, valid only at the issuing Location, not commercially transferable, not redeemable for cash, without change or residual credit, not combinable, valid until the stated date and subject to reasonable verification. A screenshot need not be accepted as proof where a unique or dynamic code is used.
Article 31 - Technical errors TablePlay does not guarantee that every coupon will be displayed or registered without interruption. The restaurant shall handle reasonable complaints diligently. TablePlay is not liable for refusal, missing stock, incorrect terms, product quality, tax consequences or disputes between restaurant and Guest.
Part IX - Intellectual property Article 32 - Rights of TablePlay All intellectual property rights in software, source code, databases, game implementations, question banks, design, interfaces, texts, translations, trademarks, documentation, reports and QR templates vest in TablePlay or its licensors. The Agreement does not transfer any rights; the Client obtains only the limited right of use.
Article 33 - Restrictions Without permission, the Client may not copy, publish, distribute or white-label the Service, use it for a competing product, systematically scrape it, deploy it for AI training, remove ownership notices or disclose confidential technical information.
Article 34 - Client material The Client retains rights to its own logos, names, texts and promotions and grants TablePlay a non-exclusive, worldwide, royalty-free licence to technically process and display this material for the duration of the Agreement. The Client warrants sufficient rights and indemnifies TablePlay against claims. Public use as a client reference requires consent, save where consent has already been agreed.
Article 35 - Third-party trademarks and feedback Trademarks and logos of third parties remain the property of their rightful owners. Mention in a quiz does not imply any cooperation or sponsorship. Rightful owners may submit a substantiated notification via support@tableplay.online. General feedback and suggestions may be used free of charge for improvement, without any entitlement to compensation or exclusivity.
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Part X - Privacy Article 36 - Personal data TablePlay processes personal data in accordance with the Privacy Statement. The Data Processing Agreement applies to processing on behalf of the Client. The Client is responsible for legal bases, information to Guests, handling of its own requests and lawful use of Game Data. Guests may not be required to use real names, and sensitive data may not be entered without express agreement.
Part XI - Liability Article 37 - Best-efforts obligation TablePlay performs the Agreement to the best of its ability. Unless otherwise agreed, this constitutes a best-efforts obligation. TablePlay does not guarantee use by Guests, increased turnover, error-free games or translations, immediate real-time updates or suitability for a special purpose not communicated.
Article 38 - Limitation of liability TablePlay shall only be liable for direct damage that is the direct result of an attributable failure. The total liability per calendar year is limited to the lower of the subscription fees paid in the six preceding months or €5,000. In the case of exclusively free trial or Founder use, the limit shall be €500. Indirect damage, loss of profit, loss of turnover, reputational damage, loss of customers, business interruption, loss of data, claims by Guests and consequential damage are excluded. TablePlay shall not be liable for incorrect settings, unsuitable equipment, acts of Guests, disruptions at external suppliers insofar as not legally attributable, unlawful restaurant actions, use in breach of instructions or loss of login credentials. The limitations shall not apply in the event of intent or deliberate recklessness on the part of the management or insofar as exclusion is prohibited by law.
Article 39 - Notification and mitigation of damage The Client shall notify a possible damage claim as soon as possible and no later than within thirty days after reasonable discovery, shall provide sufficient information and shall take reasonable measures to mitigate damage.
Part XII - Force Majeure Article 40 - Force majeure TablePlay shall not be obliged to perform in circumstances beyond its reasonable control, including internet, telecom, cloud or power outages, cyberattacks, government measures, war, terrorism, natural disasters, epidemics, strikes, supplier failures, sanctions and unforeseen legal prohibitions. Obligations shall be suspended. After sixty days of continuing force majeure, either party may terminate the part not yet performed without compensation. Services already rendered shall remain payable.
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Part XIII - Complaints Procedure Article 41 - Submission of complaints Complaints regarding service provision, invoicing, coupons, privacy or accessibility shall be submitted via support@tableplay.online with name, company name, Account email, clear description, relevant dates or invoice numbers, desired resolution and supporting evidence. Invoice complaints are preferably submitted within fourteen days; other complaints within a reasonable time.
Article 42 - Handling and escalation TablePlay shall, in principle, confirm receipt within five working days and shall aim to provide a substantive response within thirty days. Additional information may be requested. A complaint shall not automatically suspend payment. Complaints regarding prices or coupons offered by a restaurant shall primarily be handled by the restaurant. Privacy and security notifications shall follow the specific policy documents. Following an unsatisfactory outcome, an internal review may be requested. The parties shall first attempt to reach an amicable resolution, without loss of access to a court or supervisory authority.
Part XIV - Confidentiality Article 43 - Confidential information The parties shall keep confidential any information designated as confidential or which is reasonably understood to be confidential. They shall use such information solely for the performance of the Agreement. This obligation shall not apply to information that is lawfully public, independently developed, lawfully obtained from third parties or required by law to be disclosed. In the event of mandatory disclosure, the other party shall, where permitted, be informed in advance.
Part XV - Amendments Article 44 - Amendment of terms and conditions and the Service TablePlay may amend the terms and conditions and the Service. Material amendments shall, in principle, be announced thirty days in advance. Amendments may take immediate effect in the case of legislation, security, abuse prevention, requirements of suppliers or correction of obvious errors. If an amendment materially and adversely affects the paid core performance, the Client may terminate prior to the effective date. Continued use after the effective date shall, insofar as legally permitted, be deemed to constitute acceptance.
Part XVI - Final Provisions Article 45 - Assignment, severability and waiver The Client may not assign the Agreement without consent. TablePlay may assign the Agreement to a group company or legal successor in the event of reorganisation, merger, sale or transfer of the Service. If a provision is invalid, the remaining provisions shall remain in effect and the provision shall be replaced by a valid provision that approximates the purpose and intent thereof. Failure to immediately exercise a right shall not constitute a waiver thereof.
Article 46 - Governing law, jurisdiction and language The Agreement shall be governed by the laws of the Netherlands, and the Vienna Sales Convention is excluded.
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Disputes shall be submitted to the competent court in the district of TablePlay's registered office, unless mandatory law provides otherwise. The parties shall first attempt to reach an amicable resolution. The Dutch text shall prevail. Translations are provided for ease of use.
Article 47 - Contact TablePlay by Jimani - Jimani B.V. - Albert Plesmanweg 122 - 4462 GC Goes - The Netherlands - Company Registration Number (KvK) 91644453 - VAT NL865722729B01 - support@tableplay.online.
TablePlay General Terms and Conditions
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