General Terms and Conditions TablePlay Including price, subscription, Founder, cancellation, refund, usage, coupon, complaints and intellectual property terms
TablePlay by Jimani Jimani B.V. Albert Plesmanweg 122, 4462 GC Goes Companies Registration Office (KvK) 91644453 - VAT NL865722729B01 support@tableplay.online
Version 1.0 Last updated: 10 July 2026
Legal review note This document has been drawn up for business use by TablePlay. Have the final publication, international application, current suppliers, technical set-up and country-specific rules periodically reviewed by legal counsel.
Table of contents Part I - General provisions Part II - Price and subscription terms Part III - Founder offer Part IV - Invoicing and payment Part V - Cancellation and account termination Part VI - Cancellation and refund Part VII - Acceptable Use Policy Part VIII - Coupons and restaurant promotions Part IX - Intellectual property Part X - Privacy Part XI - Liability Part XII - Force majeure Part XIII - Complaints procedure Part XIV - Confidentiality Part XV - Amendments Part XVI - Final provisions
TablePlay General Terms and Conditions
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Part I - General provisions Article 1 - Identity and business applicability TablePlay is offered by Jimani B.V., trading under the name TablePlay by Jimani, Albert Plesmanweg 122, 4462 GC Goes, the Netherlands, Companies Registration Office (KvK) 91644453, VAT NL865722729B01 and support@tableplay.online. The counterparty that registers, takes out a subscription or uses the Service is referred to as the Customer. These terms and conditions are intended exclusively for agreements entered into in the course of a profession or business. By registering, the Customer declares that it is acting in a business capacity and is authorised to represent the business concerned. If, notwithstanding the foregoing, mandatory consumer protection law applies, that law shall prevail over conflicting provisions.
Article 2 - Definitions • Account: the Customer's secure digital environment. • Subscription: the periodic right of use to the Service. • Service: the digital game, QR, dashboard, statistics, management and support functionalities. • Founder offer: the temporary arrangement under which accepted new customers pay no regular subscription fees for a maximum of twelve months. • Guest: a person who plays via a QR code or other access method. • Customer Data: data, logos, settings and content entered by or on behalf of the Customer. • Location: the business premises where TablePlay is used. • Agreement: the contractual relationship, including these terms and conditions, the order and the data processing agreement. • Package: the selected subscription variant. • Platform: the websites, applications, APIs, databases, dashboards and game environments. • Game Data: nicknames, table IDs, games, answers, scores, results and session data.
Article 3 - Applicability and order of precedence These terms and conditions apply to offers, registrations, trial periods, promotions, Subscriptions and other performances of TablePlay. Any terms and conditions of the Customer are expressly rejected. The terms and conditions are made available before or during registration in a manner that enables storage and consultation. Electronic acceptance, Account activation or actual use shall constitute agreement. In the event of conflict, the following order of precedence shall apply: a separately signed contract, then the data processing agreement for privacy matters, then the order or registration confirmation, then these terms and conditions, and thereafter other website information. Obvious clerical, calculation, translation, programming and publication errors shall not be binding on TablePlay.
Article 4 - Formation and verification The Agreement is formed upon completion and activation of registration, written confirmation, signature or actual performance with the Customer's consent. TablePlay may verify business, contact, payment and verification data and may refuse or postpone a registration in the event of inaccuracy, doubt as to authority to represent, fraud, duplicate promotion, prior serious breach, impossibility of delivery or prohibited use. The Customer warrants that its data is correct, up to date and complete.
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Article 5 - Scope and development of the Service For the duration of the Agreement, TablePlay grants a limited, non-exclusive, non-transferable and revocable right of use for internal business operations at the agreed Location. The functionality is determined by Package, number of tables or Locations, country, language, development phase and additional arrangements. The Service may include QR codes, individual games, table games, table-versus-table games, scores, leaderboards, coupons, multilingualism and statistics. Not every feature needs to be available in every country, Package or device. Demonstrations, roadmaps and future plans are indicative. TablePlay may amend design, game content, technical set-up and functionality, provided that the paid core performance is not materially undermined without reasonable grounds. Beta and test features are provided in the state in which they are found and may be amended or discontinued.
Article 6 - Availability and support TablePlay uses reasonable efforts to provide careful and available services, but does not, absent a separate SLA, guarantee uninterrupted or error-free operation or any fixed availability percentage. Temporary unavailability may arise due to maintenance, updates, security, supplier disruptions, internet or hosting problems, force majeure or necessary repair. Planned maintenance will be announced where possible; emergency maintenance may take place without prior notice. Support is, in principle, provided via the customer portal or support@tableplay.online. The Customer shall provide all reasonably required information.
Article 7 - Obligations of the Customer The Customer shall use the Service in accordance with the Agreement, legislation, reasonable instructions and the rights of Guests and third parties. The Customer is responsible for account set-up, accuracy of table and location data, security of login details, placement of QR codes, its own content, lawful information to Guests, sufficient internet connectivity and compliance with local promotion, pricing, gaming and consumer regulations. Unauthorised use and incidents shall be reported without delay. Actions carried out via the Account shall be attributed to the Customer, unless it can be demonstrated that appropriate security measures were in place and that the cause lay outside its responsibility.
Article 8 - Usage limits and package changes The number of tables, Locations, sessions and other limits is determined by the Package. In the event of exceedance, TablePlay may require a reduction, restrict excess access, adjust the Package or charge additional costs made known in advance. Upgrades may take effect immediately; downgrades shall, in principle, take effect from the next invoicing period and only where usage fits within the lower Package.
Part II - Price and subscription terms Article 9 - Prices For Dutch standard packages, unless stated otherwise during registration, the following applies: Start €29 per month up to and including 10 tables, Professional €49 per month up to and including 25 tables and Complete €79 per month with the number of tables stated at that time or an unlimited number of tables.
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Prices are exclusive of VAT and other levies. Other countries may have country-specific prices, currencies, tax rules, purchasing power corrections and Packages. The price at the final registration step and in the confirmation shall prevail over general website information. Custom work, integrations, hardware, printed materials, implementation and special support are not included unless stated otherwise. TablePlay may adjust prices annually due to inflation, costs, market conditions, taxes, currency, suppliers or Package changes. Material increases shall be announced at least thirty days in advance, except in respect of direct statutory or external costs.
Article 10 - Free trial period New Customers may, if offered, receive a free trial period of thirty days once. TablePlay may require valid business and payment details. The trial period begins upon Account activation and may be limited to a single participation per undertaking, group, branch, domain, director, payment method or actual user. After the trial period, the Subscription shall automatically continue on a paid basis, unless cancelled before its expiry. The Founder offer replaces the standard trial period; the two shall not be combined unless TablePlay permits this in writing.
Part III - Founder Offer Article 11 - Eligibility for Founder Offer TablePlay may offer the first hundred eligible new restaurants per participating country a maximum of twelve months of free regular subscription fees. The scheme is temporary and is exclusively open to complete, accurate and verifiable registrations of operational hospitality venues, or those demonstrably in preparation, that genuinely wish to use TablePlay and have not previously benefited from a comparable offer. Ranking order is, in principle, determined by the time of receipt of a complete and valid registration. Incomplete, misleading, fraudulent, duplicate or speculative applications do not reserve a place. TablePlay may refuse participation in the event of artificial splitting, resale, non-existent business, misuse or conflict with the Agreement.
Article 12 - Scope of the Founder Period The free period is a maximum of twelve consecutive months from the confirmed activation date and comprises exclusively the regular subscription fees of the accepted standard package. Not included are taxes where applicable, customisation, paid integrations, hardware, printed materials, implementation, premium support, overages and separately priced features. The offer is tied to the business, is non-transferable, cannot be exchanged for cash and cannot be combined unless stated otherwise. Temporary non-use does not extend the period. TablePlay may terminate the offer in the event of transfer without consent, resale, prolonged inactivity, misuse or breach of the Agreement.
Article 13 - End of the Founder Period Upon expiry, the Subscription is automatically continued as a paid monthly subscription at the then-applicable country-specific price. The Customer may cancel prior to the first paid renewal. In the event of late cancellation, the first paid instalment is due.
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A missing or unread reminder does not alter the agreed end date, provided that the automatic continuation was clearly agreed during registration. TablePlay may amend or terminate the promotion for compelling legal, technical, security or fraud-related reasons, whereby periods validly granted will be honoured to the greatest extent possible.
Part IV - Invoicing and Payment Article 14 - Invoicing Subscription fees are, in principle, invoiced monthly in advance. Other periods, including annual prepayment, may be offered. Invoices are sent or made available electronically. The Customer accepts electronic invoicing and checks its details. The absence of an internal reference or purchase order number does not suspend payment, unless otherwise agreed in writing in advance.
Article 15 - Payment Payment is made via the method offered. Unless stated otherwise, a payment term of fourteen days applies. In the case of direct debit or card payment, the Customer authorises TablePlay and its payment provider to carry out periodic debits. The Customer shall ensure a valid payment method and sufficient balance. Objections to invoices must be reported with reasons within fourteen days and do not suspend payment unless confirmed by TablePlay.
Article 16 - Late Payment Upon expiry of the payment term, the Customer is in default without further notice of default and shall owe statutory commercial interest, a fixed compensation fee, and reasonable collection and legal costs. TablePlay may send reminders, restrict functionality, suspend the Account, block guest access, terminate the Agreement and refer the claim to a third party for collection. Suspension leaves payment obligations intact. Restoration following payment may be made subject to reasonable, previously disclosed reactivation costs.
Part V - Cancellation and Account Termination Article 17 - Term and Renewal A paid monthly subscription runs for one month at a time and is automatically renewed for a further month until validly cancelled. An annual subscription runs for the agreed annual term and is renewed in accordance with the order. Free trial and Founder periods form part of the Agreement and, upon expiry, convert into the paid Subscription.
Article 18 - Cancellation by the Customer The Customer may cancel a monthly subscription at any time via the customer portal or by emailing support@tableplay.online. The cancellation takes effect at the end of the current payment period. Deletion of an app, QR code, payment method or user does not constitute cancellation. TablePlay may require additional identification. Cancellation of an annual subscription, in principle, terminates only the next renewal and does not entitle the Customer to a refund of the remaining annual term, unless otherwise agreed or legally required.
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Article 19 - Termination by TablePlay TablePlay may suspend or immediately terminate in the event of breach, non-payment, deception, fraud, abuse, unlawful use, security risk, infringement of rights, bankruptcy, cessation of business, statutory prohibitions or breach of the Acceptable Use Policy. In the event of serious fraud, attacks, deliberate abuse or evident danger, no period for remedy needs to be offered. TablePlay may terminate a Service or Package upon reasonable notice. In the event of early termination without any breach by the Customer, a prepaid amount for the remaining period will be refunded on a pro rata basis.
Article 20 - Consequences of termination On the end date, the right of use lapses and QR codes, games and dashboard access may be deactivated. Insofar as available, the Customer may, prior to termination, request an export of eligible data. TablePlay is not obliged to provide a specific format unless agreed or legally required. Data will be retained, deleted or anonymised in accordance with the Privacy Statement and Data Processing Agreement. Outstanding payment, liability, intellectual property and provisions which by their nature are intended to survive shall remain in force.
Part VI - Cancellation and refund Article 21 - Cancellation prior to activation A registration may be withdrawn free of charge prior to activation, except in respect of custom, implementation or external costs already incurred at the Customer's request. Custom services already performed will not be refunded.
Article 22 - No general refund Paid periods will not be refunded on account of non-use, interim termination, limited use by staff or Guests, insufficient equipment or internet connection, absence of non-agreed functionality, temporary maintenance or limited disruption. There is no entitlement to a refund of a partially used month. Free periods have no payable value. No statutory consumer cooling-off period applies to business customers.
Article 23 - Correction and refund TablePlay will correct or refund in the event of demonstrable double collection, debit without contractual basis, early termination by TablePlay without any breach by the Customer, written goodwill gesture or a mandatory statutory obligation. Requests must be submitted with reasons within thirty days. Refunds will in principle be made via the original payment method. External transaction, currency and bank charges need not be refunded. Set-off against due and payable claims is permitted.
Article 24 - Disruptions Without an SLA, disruptions do not automatically give rise to a right to compensation. In the event of a prolonged disruption attributable to TablePlay as a result of which the paid Service was practically unusable for a substantial part of the period, TablePlay may, at its reasonable discretion, grant a service credit, extension or proportional refund.
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Part VII - Acceptable Use Policy Article 25 - Permitted use The Service may only be used for lawful interactive games, restaurant experience, temporary scores, promotions and supported business purposes. The Customer shall ensure proper use by staff and Guests.
Article 26 - Prohibited use • Unlawful, fraudulent, deceptive or harmful use. • Circumventing security, access limits, usage limits or technical controls. • Unauthorised access to Accounts, data, APIs or infrastructure. • Distribution of malware, harmful scripts, denial-of-service, scraping or unauthorised bots. • Manipulation of scores, results, coupons, games or rankings. • Exploiting vulnerabilities outside the Responsible Disclosure policy. • Decompiling, reverse-engineering or reconstructing, except where mandatory law permits this. • Structural copying of games, questions, translations, databases or design. • Selling, renting, sublicensing or transferring Account or QR access without permission. • Use of discriminatory, offensive, threatening, sexual, defamatory or otherwise inappropriate nicknames or content. • Requiring children or other Guests to use real names or sensitive data. • Individual profiling or direct marketing based on Game Data without a valid legal basis. • Infringement of privacy, copyrights, trademarks or other rights. • Games of chance, betting, paid lotteries or cash prizes without permission and statutory compliance. • Misleading promotions or suggesting a non-existent partnership with TablePlay. • Use in violation of sanctions, export rules or trade restrictions.
Article 27 - Moderation and enforcement In the event of suspected misuse, TablePlay may remove content or nicknames, invalidate scores, terminate sessions, block QR codes, restrict or suspend Accounts, secure evidence and inform competent authorities where necessary. TablePlay is not required to review all content in advance. The Customer shall indemnify TablePlay against claims arising from unlawful use falling under the Customer's responsibility.
Part VIII - Coupons and restaurant promotions Article 28 - Role of TablePlay TablePlay may provide technical functions enabling restaurants to display coupons, discounts, products, drinks, desserts or other benefits. Unless stated otherwise, the Customer is the provider and TablePlay merely the technical facilitator. No purchase or promotional agreement arises between TablePlay and the Guest as a result of a coupon offered by the restaurant.
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Article 29 - Responsibility of the restaurant The Customer is fully responsible for content, availability, terms, term, price information, taxes, performance, redemption and compliance with consumer, advertising, alcohol, food, gaming and other local legislation. For each promotion, the provider, validity, Location, redemption conditions, minimum purchase, exclusions, maximum and combinability shall be stated where relevant. Promotions may not be offered in a misleading, discriminatory, unenforceable manner or as a game of chance without the required licence.
Article 30 - Standard coupon conditions Unless stated otherwise, a coupon may be redeemed once only, is valid only at the issuing Location, is not commercially transferable, is not redeemable for cash, without change or residual credit, is not combinable, is valid until the stated date and is subject to reasonable verification. A screenshot does not need to be accepted as proof where a unique or dynamic code is used.
Article 31 - Technical errors TablePlay does not guarantee that every coupon will be displayed or registered without interruption. The restaurant shall handle reasonable complaints with due care. TablePlay is not liable for refusal, insufficient stock, incorrect conditions, product quality, tax consequences or disputes between the restaurant and the Guest.
Part IX - Intellectual property Article 32 - Rights of TablePlay All intellectual property rights in software, source code, databases, game implementations, question banks, design, interfaces, texts, translations, trademarks, documentation, reports and QR templates are vested in TablePlay or its licensors. The Agreement does not transfer any rights; the Customer obtains only the limited right of use.
Article 33 - Restrictions Without permission, the Customer may not copy, publish, distribute or white-label the Service, use it for a competing product, systematically scrape it, use it for AI training, remove ownership notices or disclose confidential technical information.
Article 34 - Customer material The Customer retains rights to its own logos, names, texts and promotions and grants TablePlay a non-exclusive, worldwide, royalty-free licence to technically process and display this material for the duration of the Agreement. The Customer warrants that it holds sufficient rights and shall indemnify TablePlay against claims. Public use as a customer reference requires consent, except where consent has already been agreed.
Article 35 - Third-party trademarks and feedback Trademarks and logos of third parties remain the property of their respective rights holders. Inclusion in a quiz does not imply any collaboration or sponsorship. Rights holders may submit a reasoned notification via support@tableplay.online. General feedback and suggestions may be used free of charge for improvement purposes, without any claim to compensation or exclusivity.
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Part X - Privacy Article 36 - Personal data TablePlay processes personal data in accordance with the Privacy Statement. The Data Processing Agreement applies to processing carried out on behalf of the Customer. The Customer is responsible for legal grounds, informing Guests, handling its own requests and lawful use of Game Data. Guests may not be required to use real names, and sensitive data may not be entered without express agreement.
Part XI - Liability Article 37 - Best-efforts obligation TablePlay performs the Agreement to the best of its ability. Unless otherwise agreed, this constitutes a best-efforts obligation. TablePlay does not guarantee use by Guests, increased revenue, error-free games or translations, immediate real-time updates or suitability for any special purpose not communicated.
Article 38 - Limitation of liability TablePlay is liable solely for direct damages as a direct consequence of an attributable failure. The total liability per calendar year is limited to the lower of the subscription fees paid in the six preceding months or €5,000. In the case of free trial use or Founder use only, the limit is €500. Indirect damages, loss of profit, loss of turnover, reputational damage, loss of customers, business interruption, loss of data, claims by Guests and consequential damages are excluded. TablePlay is not liable for incorrect settings, unsuitable equipment, acts of Guests, failures on the part of external suppliers insofar as not legally attributable, unlawful actions by restaurants, use contrary to instructions or loss of login credentials. The limitations do not apply in the case of intent or wilful recklessness on the part of the management or insofar as exclusion is prohibited by law.
Article 39 - Notification and mitigation of damages The Customer shall notify a possible claim for damages as soon as possible and no later than within thirty days of reasonable discovery, shall provide sufficient information and shall take reasonable measures to mitigate damages.
Part XII - Force majeure Article 40 - Force majeure TablePlay is not obliged to perform in the event of circumstances beyond its reasonable control, including internet, telecom, cloud or power outages, cyberattacks, government measures, war, terrorism, natural disasters, epidemics, strikes, supplier failures, sanctions and unforeseen statutory prohibitions. Obligations are suspended. After sixty days of continuing force majeure, either party may terminate the part not yet performed without compensation. Services already rendered remain payable.
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Part XIII - Complaints procedure Article 41 - Submitting complaints Complaints about the service, invoicing, coupons, privacy or accessibility shall be submitted via support@tableplay.online with name, company name, Account e-mail address, clear description, relevant dates or invoice numbers, desired resolution and supporting evidence. Invoice complaints are preferably submitted within fourteen days; other complaints within a reasonable time.
Article 42 - Handling and escalation TablePlay shall in principle confirm receipt within five working days and shall aim to provide a substantive response within thirty days. Additional information may be requested. A complaint does not automatically suspend payment. Complaints about prices or coupons offered by a restaurant are primarily handled by the restaurant. Privacy and security reports follow the specific policy documents. Following an unsatisfactory outcome, an internal review may be requested. The parties shall first attempt to reach an amicable resolution, without loss of access to the courts or a supervisory authority.
Part XIV - Confidentiality Article 43 - Confidential information The parties shall keep confidential any information designated as confidential or that is reasonably to be regarded as confidential. They shall use such information solely for the performance of the Agreement. This obligation does not apply to information that is lawfully public, independently developed, lawfully obtained from third parties or required by law to be disclosed. In the case of mandatory disclosure, the other party shall, where permitted, be informed in advance.
Part XV - Amendments Article 44 - Amendment of terms and Service TablePlay may amend the terms and the Service. Material changes shall in principle be announced thirty days in advance. Changes may take effect immediately in the case of legislation, security, abuse prevention, requirements of suppliers or correction of manifest errors. If a change materially adversely affects the paid core performance, the Customer may terminate before the effective date. Continued use after the effective date shall, insofar as legally permitted, be deemed acceptance.
Part XVI - Final provisions Article 45 - Assignment, severability and waiver The Customer may not assign the Agreement without consent. TablePlay may assign the Agreement to a group company or legal successor in the event of reorganisation, merger, sale or transfer of the Service. If a provision is invalid, the remaining provisions shall remain in effect and the provision shall be replaced by a valid provision that approximates the purpose and intent thereof. Failure to exercise a right immediately shall not be deemed a waiver.
Article 46 - Governing law, jurisdiction and language The Agreement is governed by Dutch law and the application of the Vienna Sales Convention is excluded.
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Disputes shall be submitted to the competent court in the district of TablePlay's registered office, unless mandatory law provides otherwise. The parties shall first attempt to reach an amicable resolution. The Dutch text shall prevail. Translations are provided for convenience of use.
Article 47 - Contact TablePlay by Jimani - Jimani B.V. - Albert Plesmanweg 122 - 4462 GC Goes - The Netherlands - Company Registration No. 91644453 - VAT NL865722729B01 - support@tableplay.online.
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