Algemene Voorwaarden TablePlay With pricing, subscription, Founder, cancellation, refund, usage, coupon, complaint, and intellectual property terms
TablePlay by Jimani Jimani B.V. Albert Plesmanweg 122, 4462 GC Goes KvK 91644453 - Btw NL865722729B01 support@tableplay.online
Version 1.0 Last updated: 10 July 2026
Legal review note This document has been prepared for commercial use by TablePlay. Have the final publication, international application, current suppliers, technical setup, and country-specific rules reviewed periodically by legal counsel.
Table of Contents Part I - General provisions Part II - Pricing and subscription terms Part III - Founder offer Part IV - Invoicing and payment Part V - Cancellation and account termination Part VI - Cancellation and refund Part VII - Acceptable Use Policy Part VIII - Coupons and restaurant promotions Part IX - Intellectual property Part X - Privacy Part XI - Liability Part XII - Force majeure Part XIII - Complaints procedure Part XIV - Confidentiality Part XV - Amendments Part XVI - Final provisions
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Part I - General provisions Article 1 - Identity and commercial applicability TablePlay is offered by Jimani B.V., trading as TablePlay by Jimani, Albert Plesmanweg 122, 4462 GC Goes, the Netherlands, KvK 91644453, VAT NL865722729B01, and support@tableplay.online. The counterparty that registers, enters into a subscription, or uses the Service is referred to as the Customer. These terms are intended exclusively for agreements entered into in the exercise of a profession or business. By registering, the Customer declares that it is acting in a commercial capacity and is authorized to represent the business concerned. If, notwithstanding the foregoing, mandatory consumer protection law applies, that law shall prevail over conflicting provisions.
Article 2 - Definitions • Account: the Customer's secure digital environment. • Subscription: the periodic right of use to the Service. • Service: the digital game, QR, dashboard, statistics, management, and support functionalities. • Founder offer: the temporary arrangement under which accepted new customers pay no regular subscription fees for a maximum of twelve months. • Guest: a person who plays via a QR code or other access method. • Customer Data: data, logos, settings, and content entered by or on behalf of the Customer. • Location: the business location where TablePlay is used. • Agreement: the contractual relationship, including these terms, the order, and the data processing agreement. • Package: the selected subscription variant. • Platform: the websites, applications, APIs, databases, dashboards, and game environments. • Game Data: nicknames, table IDs, games, answers, scores, results, and session data.
Article 3 - Applicability and order of precedence These terms apply to offers, registrations, trial periods, promotions, Subscriptions, and other performances of TablePlay. Terms of the Customer are expressly rejected. The terms are made available prior to or during registration in a manner that permits storage and consultation. Electronic acceptance, Account activation, or actual use shall constitute agreement. In the event of a conflict, the following order shall apply: a separately signed contract, then the data processing agreement for privacy matters, then the order or registration confirmation, then these terms, and thereafter other website information. Obvious writing, calculation, translation, programming, and publication errors shall not be binding on TablePlay.
Article 4 - Formation and verification The Agreement is formed upon completion and activation of registration, written confirmation, signature, or actual performance with the Customer's agreement. TablePlay may verify business, contact, payment, and verification data and may refuse or postpone a registration in the event of inaccuracy, doubt as to authority of representation, fraud, duplicate promotion, prior serious default, impossibility of delivery, or prohibited use. The Customer warrants that its data is accurate, current, and complete.
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Article 5 - Scope and development of the Service For the duration of the Agreement, TablePlay grants a limited, non-exclusive, non-transferable and revocable right of use for internal business operations at the agreed Location. The functionality is determined by Package, number of tables or Locations, country, language, development phase and additional agreements. The Service may include QR codes, individual games, table games, table-versus-table games, scores, leaderboards, coupons, multilingualism and statistics. Not every feature needs to be available in every country, Package or device. Demonstrations, roadmaps and future plans are indicative. TablePlay may modify design, game content, technical setup and functionality, as long as the paid core performance is not substantially undermined without reasonable grounds. Beta and test functions are provided in the state in which they exist and may be modified or discontinued.
Article 6 - Availability and support TablePlay makes reasonable efforts to provide careful and available service, but does not guarantee uninterrupted or error-free operation or a fixed availability percentage without a separate SLA. Temporary unavailability may result from maintenance, updates, security, supplier failures, internet or hosting problems, force majeure or necessary repairs. Planned maintenance will be announced where possible; emergency maintenance may take place without prior notice. Support is in principle provided through the customer portal or support@tableplay.online. The Customer shall provide all reasonably required information.
Article 7 - Obligations of the Customer The Customer shall use the Service in accordance with the Agreement, legislation, reasonable instructions and the rights of Guests and third parties. The Customer is responsible for account setup, accuracy of table and location data, security of login credentials, placement of QR codes, own content, lawful information to Guests, sufficient internet connection and compliance with local promotion, pricing, gambling and consumer regulations. Unauthorized use and incidents shall be reported without delay. Actions performed through the Account are attributed to the Customer, unless appropriate security measures and a cause outside its responsibility are demonstrated to be plausible.
Article 8 - Usage limits and package modification The number of tables, Locations, sessions and other limits is determined by the Package. In the event of exceedance, TablePlay may require a reduction, restrict excess access, adjust the Package or charge additional costs disclosed in advance. Expansions may take effect immediately; reductions in principle take effect as of the next invoicing period and only where the usage fits within the lower Package.
Part II - Price and subscription terms Article 9 - Prices Unless stated otherwise during registration, the following applies to Dutch standard packages: Start €29 per month up to and including 10 tables, Professional €49 per month up to and including 25 tables, and Complete €79 per month with the number of tables stated at that time or an unlimited number of tables.
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Prices are exclusive of value-added tax and other levies. Other countries may have country-specific prices, currencies, tax rules, purchasing power corrections and Packages. The price shown at the final registration step and in the confirmation shall prevail over general website information. Customization, integrations, hardware, printed materials, implementation and special support are not included unless stated otherwise. TablePlay may adjust prices annually due to inflation, costs, market conditions, taxes, currency, suppliers or Package modifications. Material increases will be announced at least thirty days in advance, except for direct statutory or external costs.
Article 10 - Free trial period New Customers may, if offered, receive a free trial period of thirty days on one occasion. TablePlay may require valid business and payment details. The trial period begins upon Account activation and may be limited to one participation per company, group, branch, domain, director, payment method or actual user. After the trial period, the Subscription is automatically continued on a paid basis, unless cancelled before its expiry. The Founder offer replaces the standard trial period; the two shall not be combined unless TablePlay permits this in writing.
Deel III - Founder Offer Article 11 - Admission to the Founder Offer TablePlay may offer up to twelve months of free regular subscription fees to the first one hundred qualifying new restaurants per participating country. The scheme is temporary and is exclusively open to complete, accurate, and verifiable registrations of operational hospitality locations, or those demonstrably in preparation, that genuinely intend to use TablePlay and have not previously benefited from a similar offer. Ranking is in principle determined by the time of receipt of a complete and valid registration. Incomplete, misleading, fraudulent, duplicate, or speculative applications do not reserve a place. TablePlay may refuse participation in the event of artificial splitting, resale, non-existent enterprise, misuse, or conflict with the Agreement.
Article 12 - Scope of the Founder Period The free period amounts to a maximum of twelve consecutive months from the confirmed activation date and covers only the regular subscription fees of the accepted standard package. Not included are taxes where applicable, customization, paid integrations, hardware, printed materials, implementation, premium support, overages, and separately priced features. The offer is tied to the enterprise, non-transferable, not redeemable for cash, and not combinable unless otherwise stated. Temporary non-use does not extend the period. TablePlay may terminate the offer in the event of transfer without permission, resale, prolonged inactivity, misuse, or breach of the Agreement.
Article 13 - End of the Founder Period Upon expiry, the Subscription is automatically continued as a paid monthly subscription at the then applicable country-specific price. The Customer may cancel prior to the first paid renewal. In the event of failure to cancel in time, the first paid instalment is due.
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A missing or unread reminder does not change the agreed end date, provided that the automatic continuation was clearly agreed upon during registration. TablePlay may amend or terminate the promotion for compelling legal, technical, security, or fraud-related reasons, whereby validly granted periods will be honoured to the extent possible.
Part IV - Invoicing and Payment Article 14 - Invoicing Subscription fees are in principle invoiced monthly in advance. Other periods, including annual prepayment, may be offered. Invoices are sent or made available electronically. The Customer accepts electronic invoicing and verifies its details. The absence of an internal reference or purchase order number does not suspend payment, unless otherwise agreed in writing in advance.
Article 15 - Payment Payment is made via the offered method. Unless otherwise stated, a payment term of fourteen days applies. In the case of automatic direct debit or card payment, the Customer authorizes TablePlay and its payment provider to make periodic debits. The Customer shall ensure a valid payment method and sufficient balance. Objections to invoices must be reported with reasons within fourteen days and do not suspend payment unless TablePlay confirms otherwise.
Article 16 - Late Payment Upon expiry of the payment term, the Customer is in default without further notice of default and shall owe statutory commercial interest, a fixed fee, and reasonable collection and legal costs. TablePlay may send reminders, restrict functionality, suspend the Account, block guest access, terminate, and refer the claim to a collection agency. Suspension leaves payment obligations intact. Reinstatement after payment may be made contingent on reasonable, previously disclosed reactivation costs.
Part V - Cancellation and Account Termination Article 17 - Term and Renewal A paid monthly subscription runs for one month at a time and is automatically renewed for one month until it is validly cancelled. An annual subscription runs for the agreed annual term and is renewed in accordance with the order. Free trial and Founder periods form part of the Agreement and transition into the paid Subscription upon expiry.
Article 18 - Cancellation by the Customer The Customer may cancel a monthly subscription at any time via the customer portal or support@tableplay.online. The cancellation takes effect at the end of the current billing period. Removal of an app, QR code, payment method, or user does not constitute cancellation. TablePlay may require additional identification. Cancellation of an annual subscription in principle only terminates the next renewal and does not entitle the Customer to a refund of the remaining annual term, unless otherwise agreed or legally required.
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Article 19 - Termination by TablePlay TablePlay may suspend or immediately terminate in the event of default, non-payment, misrepresentation, fraud, abuse, unlawful use, security risk, infringement of rights, bankruptcy, cessation of business, statutory prohibitions, or violation of the Acceptable Use Policy. In the event of serious fraud, attacks, intentional abuse, or evident danger, no cure period need be offered. TablePlay may terminate a Service or Package upon reasonable notice. In the event of premature termination without any default by the Customer, a prepaid amount for the remaining period shall be refunded on a pro rata basis.
Article 20 - Consequences of termination On the end date, the right of use lapses and QR codes, games, and dashboard access may be deactivated. To the extent available, the Customer may, prior to termination, request an export of eligible data. TablePlay is not obliged to provide a specific format unless agreed or legally required. Data shall be retained, deleted, or anonymized in accordance with the Privacy Statement and Data Processing Agreement. Outstanding payment, liability, intellectual property, and provisions that by their nature are intended to survive shall remain in effect.
Part VI - Cancellation and Refund Article 21 - Cancellation prior to activation A registration may be withdrawn free of charge prior to activation, except for customization, implementation, or external costs already incurred at the Customer's request. Customization work already performed shall not be refunded.
Article 22 - No general refund Paid periods shall not be refunded due to non-use, interim termination, limited use by staff or Guests, insufficient equipment or internet, missing non-agreed functionality, temporary maintenance, or limited disruption. There is no right to a refund for a partially used month. Free periods have no payable value. No statutory consumer cooling-off period applies to business customers.
Article 23 - Correction and refund TablePlay shall correct or refund in the event of demonstrable duplicate collection, debit without contractual grounds, premature termination by TablePlay without any default by the Customer, written goodwill, or a mandatory statutory obligation. Requests shall be submitted in writing with reasons within thirty days. Refunds shall in principle be made via the original payment method. External transaction, currency, and bank charges need not be refunded. Set-off against due and payable claims is permitted.
Article 24 - Disruptions Without an SLA, disruptions do not automatically give rise to a right to compensation. In the event of a long-lasting disruption attributable to TablePlay, as a result of which the paid Service was practically unusable for a substantial part of the period, TablePlay may, at its reasonable discretion, grant a service credit, extension, or proportionate refund.
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Part VII - Acceptable Use Policy Article 25 - Permitted use The Service may only be used for lawful interactive games, restaurant experiences, temporary scores, promotions, and supported business purposes. The Customer shall ensure proper use by staff and Guests.
Article 26 - Prohibited use • Unlawful, fraudulent, misleading, or harmful use. • Circumventing security, access limits, usage limits, or technical controls. • Unauthorized access to Accounts, data, APIs, or infrastructure. • Distribution of malware, harmful scripts, denial-of-service attacks, scraping, or unauthorized bots. • Manipulation of scores, results, coupons, games, or rankings. • Exploiting vulnerabilities outside of the Responsible Disclosure policy. • Decompiling, reverse-engineering, or reconstructing, except where mandatory law permits this. • Structural copying of games, questions, translations, databases, or design. • Selling, renting, sublicensing, or transferring Account or QR access without permission. • Use of discriminatory, offensive, threatening, sexual, defamatory, or otherwise inappropriate nicknames or content. • Requiring children or other Guests to use real names or sensitive data. • Individual profiling or direct marketing based on Game Data without a valid legal basis. • Infringement of privacy, copyrights, trademarks, or other rights. • Games of chance, wagers, paid lotteries, or cash prizes without permission and statutory compliance. • Misleading promotions or suggesting a non-existent partnership with TablePlay. • Use in violation of sanctions, export regulations, or trade restrictions.
Article 27 - Moderation and enforcement In the event of suspected misuse, TablePlay may remove content or nicknames, invalidate scores, terminate sessions, block QR codes, restrict or suspend Accounts, secure evidence, and inform competent authorities where necessary. TablePlay is not required to review all content in advance. The Customer indemnifies TablePlay against claims arising from unlawful use under the Customer's responsibility.
Part VIII - Coupons and restaurant promotions Article 28 - Role of TablePlay TablePlay may provide technical functions with which restaurants display coupons, discounts, products, drinks, desserts, or other benefits. Unless otherwise stated, the Customer is the provider and TablePlay is merely the technical facilitator. A coupon offered by the restaurant does not give rise to a purchase or promotional agreement between TablePlay and the Guest.
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Article 29 - Restaurant's responsibility The Customer is fully responsible for content, availability, conditions, term, price information, taxes, execution, redemption, and compliance with consumer, advertising, alcohol, food, gambling, and other local legislation. For each promotion, the provider, validity, Location, redemption conditions, minimum purchase, exclusions, maximum, and combinability will be stated where relevant. Promotions may not be offered in a misleading, discriminatory, unenforceable manner or as a game of chance without the required licence.
Article 30 - Standard coupon conditions Unless otherwise stated, a coupon may be redeemed once, is valid only at the issuing Location, is not commercially transferable, is not redeemable for money, without change or remaining credit, not combinable, valid until the stated date, and subject to reasonable verification. A screenshot need not be accepted as proof where a unique or dynamic code is used.
Article 31 - Technical errors TablePlay does not guarantee that every coupon will be displayed or registered without interruption. The restaurant will handle reasonable complaints diligently. TablePlay is not liable for refusal, insufficient stock, incorrect conditions, product quality, fiscal consequences, or disputes between the restaurant and Guest.
Part IX - Intellectual property Article 32 - TablePlay's rights All intellectual property rights in software, source code, databases, game implementations, question banks, design, interfaces, texts, translations, trademarks, documentation, reports, and QR templates rest with TablePlay or its licensors. The Agreement does not transfer any rights; the Customer obtains only a limited right of use.
Article 33 - Restrictions Without permission, the Customer may not copy, publish, distribute, offer as white label, use for a competing product, systematically scrape, use for AI training, remove proprietary notices, or disclose confidential technical information regarding the Service.
Article 34 - Customer material The Customer retains rights to its own logos, names, texts, and promotions and grants TablePlay a non-exclusive, worldwide, royalty-free licence to technically process and display this material for the duration of the Agreement. The Customer warrants sufficient rights and indemnifies TablePlay against claims. Public use as a customer reference requires consent, except where consent has already been agreed.
Article 35 - Third-party trademarks and feedback Trademarks and logos of third parties remain the property of their rights holders. Mention in a quiz does not imply any cooperation or sponsorship. Rights holders may submit a substantiated report via support@tableplay.online. General feedback and suggestions may be used free of charge for improvement, without any claim to compensation or exclusivity.
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Part X - Privacy Article 36 - Personal data TablePlay processes personal data in accordance with the Privacy Statement. The Data Processing Agreement applies to processing on behalf of the Customer. The Customer is responsible for legal grounds, information to Guests, handling of its own requests, and lawful use of Game Data. Guests may not be required to use real names, and sensitive data may not be entered without an express agreement.
Part XI - Liability Article 37 - Best-efforts obligation TablePlay performs the Agreement to the best of its ability. Unless otherwise agreed, this constitutes a best-efforts obligation. TablePlay does not guarantee use by Guests, increased revenue, error-free games or translations, immediate real-time updates, or fitness for a particular purpose not communicated.
Article 38 - Limitation of Liability TablePlay is liable solely for direct damages as a direct consequence of an attributable failure to perform. The total liability per calendar year is limited to the lower of the subscription fees paid during the six preceding months or €5,000. For exclusively free trial or Founder use, the limit is €500. Indirect damages, loss of profit, loss of revenue, reputational damage, loss of customers, business interruption, loss of data, claims by Guests, and consequential damages are excluded. TablePlay is not liable for incorrect settings, unsuitable equipment, actions of Guests, disruptions at external suppliers insofar as not legally attributable, unlawful restaurant actions, use contrary to instructions, or loss of login credentials. The limitations do not apply in the event of intent or deliberate recklessness on the part of management or insofar as exclusion is prohibited by law.
Article 39 - Notification and Mitigation of Damages The Client shall report a potential damage claim as soon as possible and no later than within thirty days after reasonable discovery, provide sufficient information, and take reasonable measures to mitigate damages.
Part XII - Force Majeure Article 40 - Force Majeure TablePlay is not obligated to perform in circumstances beyond its reasonable control, including internet, telecom, cloud, or power outages, cyberattacks, government measures, war, terrorism, natural disasters, epidemics, strikes, supplier failures, sanctions, and unforeseen statutory prohibitions. Obligations are suspended. After sixty days of continuing force majeure, either party may terminate the part not yet performed without any obligation to pay damages. Services already rendered remain payable.
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Part XIII - Complaints Procedure Article 41 - Filing Complaints Complaints regarding service provision, invoicing, coupons, privacy, or accessibility shall be submitted via support@tableplay.online with name, company name, Account email, clear description, relevant dates or invoice numbers, desired resolution, and supporting evidence. Invoice complaints should preferably be filed within fourteen days; other complaints within a reasonable time.
Article 42 - Handling and Escalation TablePlay shall in principle confirm receipt within five business days and aims to provide a substantive response within thirty days. Additional information may be requested. A complaint does not automatically suspend payment. Complaints regarding prices or coupons offered by a restaurant shall primarily be handled by the restaurant. Privacy and security reports shall follow the specific policy documents. Following an unsatisfactory outcome, an internal reassessment may be requested. The parties shall first attempt to resolve matters amicably, without forfeiting access to a court or supervisory authority.
Part XIV - Confidentiality Article 43 - Confidential Information The parties shall keep confidential any information designated as confidential or which is reasonably understood to be confidential. They shall use such information solely for the performance of the Agreement. This obligation does not apply to information that is lawfully public, independently developed, lawfully obtained from third parties, or required to be disclosed by law. In the event of mandatory disclosure, the other party shall, where permitted, be informed in advance.
Part XV - Amendments Article 44 - Amendment of Terms and Service TablePlay may amend the terms and conditions and the Service. Material changes shall in principle be announced thirty days in advance. Changes may take effect immediately in the case of legislation, security, abuse prevention, supplier requirements, or correction of obvious errors. If a change materially adversely affects the paid core performance, the Client may terminate before the effective date. Continued use after the effective date shall, insofar as legally permitted, be deemed acceptance.
Part XVI - Final Provisions Article 45 - Assignment, Severability, and Waiver The Client may not assign the Agreement without consent. TablePlay may assign the Agreement to a group company or legal successor in the event of a reorganization, merger, sale, or transfer of the Service. If a provision is invalid, the remaining provisions shall remain in effect, and the invalid provision shall be replaced by a valid provision that approximates its purpose and intent. Failure to immediately exercise a right shall not be deemed a waiver.
Article 46 - Applicable Law, Jurisdiction, and Language The Agreement is governed by the laws of the Netherlands, and the Vienna Sales Convention is excluded.
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Disputes shall be submitted to the competent court in the district of TablePlay's registered office, unless mandatory law provides otherwise. The parties shall first attempt to reach an amicable resolution. The Dutch text shall prevail. Translations are provided for convenience of use.
Article 47 - Contact TablePlay by Jimani - Jimani B.V. - Albert Plesmanweg 122 - 4462 GC Goes - The Netherlands - Commercial Register (KvK) 91644453 - VAT NL865722729B01 - support@tableplay.online.
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