General Terms and Conditions TablePlay With price, subscription, Founder, cancellation, refund, usage, coupon, complaints and intellectual property terms

TablePlay by Jimani Jimani B.V. Albert Plesmanweg 122, 4462 GC Goes Chamber of Commerce 91644453 - VAT NL865722729B01 support@tableplay.online

Version 1.0 Last updated: 10 July 2026

Legal review note This document has been prepared for business use by TablePlay. Have the final publication, international application, current suppliers, technical setup and country-specific rules periodically reviewed by legal counsel.

Table of Contents Part I - General provisions Part II - Price and subscription terms Part III - Founder offer Part IV - Invoicing and payment Part V - Cancellation and account termination Part VI - Cancellation and refund Part VII - Acceptable Use Policy Part VIII - Coupons and restaurant promotions Part IX - Intellectual property Part X - Privacy Part XI - Liability Part XII - Force majeure Part XIII - Complaints procedure Part XIV - Confidentiality Part XV - Amendments Part XVI - Final provisions

General Terms and Conditions TablePlay

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Part I - General provisions Article 1 - Identity and business applicability TablePlay is offered by Jimani B.V., trading under the name TablePlay by Jimani, Albert Plesmanweg 122, 4462 GC Goes, the Netherlands, Chamber of Commerce 91644453, VAT NL865722729B01 and support@tableplay.online. The counterparty that registers, takes out a subscription or uses the Service is referred to as the Customer. These terms and conditions are intended exclusively for agreements entered into in the course of a profession or business. By registering, the Customer declares that it is acting in a business capacity and is authorised to represent the business concerned. If, notwithstanding the foregoing, mandatory consumer law applies, that law shall prevail over conflicting provisions.

Article 2 - Definitions • Account: the secured digital environment of the Customer. • Subscription: the periodic right of use to the Service. • Service: the digital game, QR, dashboard, statistics, management and support functionalities. • Founder offer: the temporary arrangement whereby accepted new customers do not pay regular subscription fees for a maximum of twelve months. • Guest: a person who plays via a QR code or other access method. • Customer Data: data, logos, settings and content entered by or on behalf of the Customer. • Location: the business location where TablePlay is used. • Agreement: the contractual relationship, including these terms and conditions, the order and the data processing agreement. • Package: the selected subscription variant. • Platform: the websites, applications, APIs, databases, dashboards and game environments. • Game Data: nicknames, table IDs, games, answers, scores, results and session data.

Article 3 - Applicability and order of precedence These terms and conditions apply to offers, registrations, trial periods, promotions, Subscriptions and other performances of TablePlay. Terms and conditions of the Customer are expressly rejected. The terms and conditions are made available before or during registration in a manner that allows for storage and consultation. Electronic acceptance, Account activation or actual use shall constitute agreement. In case of conflict, the following order applies: a separately signed contract, then the data processing agreement for privacy matters, then the order or registration confirmation, then these terms and conditions and thereafter other website information. Manifest writing, calculation, translation, programming and publication errors shall not be binding on TablePlay.

Article 4 - Formation and verification The Agreement is formed upon completion and activation of registration, written confirmation, signature or actual performance with the Customer's consent. TablePlay may verify business, contact, payment and verification details and may refuse or postpone a registration in the event of inaccuracy, doubt as to authority to represent, fraud, duplicate promotion, prior serious default, impossibility of delivery or prohibited use. The Customer warrants that its details are accurate, current and complete.

General Terms and Conditions TablePlay

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Artikel 5 - Obim i razvoj Usluge TablePlay dodjeljuje tokom trajanja Ugovora ograničeno, neekskluzivno, neprenosivo i opozivo pravo korištenja za interno poslovanje na dogovorenoj Lokaciji. Funkcionalnost se određuje Paketom, brojem stolova ili Lokacija, zemljom, jezikom, fazom razvoja i dodatnim dogovorima. Usluga može obuhvatati QR kodove, individualne igre, igre za stolove, igre stol-protiv-stola, rezultate, ljestvice, kupone, višejezičnost i statistike. Ne mora svaka funkcija biti dostupna u svakoj zemlji, Paketu ili uređaju. Demonstracije, planovi razvoja i buduće planove su indikativni. TablePlay može mijenjati dizajn, sadržaj igara, tehničko postavljanje i funkcionalnost, sve dok se plaćena osnovna performansa ne bitno ne umanji bez razumnog razloga. Beta i testne funkcije se isporučuju u stanju u kojem se nalaze i mogu se mijenjati ili prekinuti.

Artikel 6 - Dostupnost i podrška TablePlay se razumno trudi za pažljivu i dostupnu uslugu, ali bez posebnog SLA-a ne garantuje neprekidan ili beskonaktan rad niti fiksan postotak dostupnosti. Privremena nedostupnost može nastati zbog održavanja, ažuriranja, sigurnosti, kvarova kod dobavljača, problema s internetom ili hostingom, sile veće ili nužnog oporavka. Planirano održavanje se, gdje je moguće, najavljuje; hitno održavanje može se obavljati bez prethodne obavijesti. Podrška se u principu pruža putem klijentskog portala ili support@tableplay.online. Klijent dostavlja sve razumno potrebne informacije.

Artikel 7 - Obaveze Klijenta Klijent koristi Uslugu u skladu s Ugovorom, zakonodavstvom, razumnim uputama i pravima Gostiju i trećih strana. Klijent je odgovoran za postavljanje računa, ispravnost podataka o stolovima i lokaciji, sigurnost pristupnih podataka, postavljanje QR kodova, vlastiti sadržaj, zakonite informacije za Gosti, dovoljan internet i poštivanje lokalnih pravila o promocijama, cijenama, igrama na sreću i zaštiti konzumenata. Neovlašteno korištenje i incidenti se prijavljuju bez odlaganja. Radnje putem Računa se pripisuju Klijentu, osim ako se dokaže odgovarajuća sigurnost i uzrok izvan njegove odgovornosti.

Artikel 8 - Granice korištenja i promjena paketa Broj stolova, Lokacija, sesija i drugih granica određuje Paket. U slučaju prekoračenja, TablePlay može zahtijevati smanjenje, ograničiti prekomjeran pristup, prilagoditi Paket ili naplatiti unaprijed najavljene dodatne troškove. Proširenja mogu stupiti na snagu odmah; smanjenja u principu od sljedećeg obračunskog perioda i samo kada korištenje odgovara nižem Paketu.

Deo II - Uslovi cijena i pretplate Artikel 9 - Cijene Za holandske standardne pakete vrijede, osim ako je prilikom registracije navedeno drugačije: Start €29 mjesečno do i uključujući 10 stolova, Professioneel €49 mjesečno do i uključujući 25 stolova i Compleet €79 mjesečno s trenutno navedenim ili neograničenim brojem stolova.

Cijene su bez poreza na dodanu vrijednost i drugih nameta. Druge zemlje mogu imati specifične cijene, valute, porezna pravila, korekcije kupovne moći i Pakete. Cijena na posljednjem korak registracije i u potvrdi ima prednost nad općim informacijama na web stranici. Prilagođena rješenja, integracije, hardware, tiskani materijali, implementacija i posebna podrška nisu uključeni osim ako je drugačije navedeno. TablePlay može godišnje prilagođavati cijene zbog inflacije, troškova, tržišta, poreza, valute, dobavljača ili promjena Paketa. Značajna povećanja se najavljuju najmanje trideset dana unaprijed, osim izravnih zakonskih ili vanjskih troškova.

Artikel 10 - Besplatni probni period Novi Klijenti mogu, ako je ponuđeno, jednom primiti besplatni probni period od trideset dana. TablePlay može zahtijevati važeće podatke o poslovanju i plaćanju. Probni period počinje aktivacijom Računa i može biti ograničen po poduzeću, grupi, poslovnici, domeni, direktoru, metodi plaćanja ili stvarnom korisniku na jedno učešće. Nakon probnog perioda, Pretplata se automatski nastavlja uz plaćanje, osim ako se ne otkaže prije isteka. Founder ponuda zamjenjuje standardni probni period; oba se ne zbrajaju osim ako TablePlay to pismeno dopusti.

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Dio III - Founder ponuda Član 11 - Prihvatanje u Founder ponudu TablePlay može prvim stotinu prihvatljivih novih restorana po zemlji učesnici ponuditi besplatne redovne troškove pretplate u trajanju od najviše dvanaest mjeseci. Ova pogodnost je privremena i dostupna je isključivo za potpune, tačne i provjerljive registracije operativnih ili dokazivo pripremanih ugostiteljskih lokacija koje stvarno žele koristiti TablePlay i koje ranije nisu iskoristile sličnu ponudu. Redoslijed se u načelu određuje prema vremenu prijema potpune i valjane registracije. Nepotpune, obmanjujuće, prevarantske, dvostruke ili spekulativne prijave ne rezervišu mjesto. TablePlay može odbiti učešće u slučaju vještačke podjele, preprodaje, nepostojećeg poslovnog subjekta, zloupotrebe ili kršenja Ugovora.

Član 12 - Obim Founder perioda Besplatni period traje najviše dvanaest uzastopnih mjeseci od potvrđenog datuma aktivacije i obuhvata isključivo redovne troškove pretplate prihvaćenog standardnog paketa. Nisu uključeni porezi, ako su primjenjivi, prilagođena rješenja, plaćene integracije, hardver, štampani materijali, implementacija, premium podrška, prekoračenja i posebno cijenjene funkcije. Ponuda je vezana za poslovni subjekt, nije prenosiva, ne može se zamijeniti za novac i nije kombinovana osim ako nije drugačije navedeno. Privremeno nekorišćenje ne produžava period. TablePlay može okončati ponudu u slučaju prenosa bez saglasnosti, preprodaje, dugotrajne neaktivnosti, zloupotrebe ili kršenja Ugovora.

Član 13 - Kraj Founder perioda Nakon isteka, Pretplata se automatski nastavlja kao plaćena mjesečna pretplata po tada važećoj cijeni specifičnoj za zemlju. Klijent može otkazati prije prvog plaćenog produženja. U slučaju neblagovremenog otkazivanja, dužan je platiti prvi plaćeni period.

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Nedostatak podsjetnika ili njegovo nečitanje ne mijenja ugovoreni datum isteka, pod uslovom da je automatski nastavak jasno ugovoren prilikom registracije. TablePlay može izmijeniti ili okončati akciju iz ozbiljnih pravnih, tehničkih, sigurnosnih razloga ili razloga prevare, pri čemu će se pravno valjano dodijeljeni periodi poštovati u najvećoj mogućoj mjeri.

Dio IV - Fakturisanje i plaćanje Član 14 - Fakturisanje Troškovi pretplate se u načelu fakturišu mjesečno unaprijed. Mogu se ponuditi i drugi periodi, uključujući godišnje plaćanje unaprijed. Fakture se šalju ili stavljaju na raspolaganje elektronskim putem. Klijent prihvata elektronsko fakturisanje i provjerava svoje podatke. Nedostatak interne referentne oznake ili broja narudžbe ne odgađa plaćanje, osim ako je unaprijed pismeno drugačije dogovoreno.

Član 15 - Plaćanje Plaćanje se vrši putem ponuđene metode. Osim ako nije drugačije navedeno, važi rok plaćanja od četrnaest dana. U slučaju automatske naplate ili plaćanja karticom, Klijent ovlašćuje TablePlay i njegovog pružaoca platnih usluga za periodično zaduženje. Klijent obezbjeđuje valjanu metodu plaćanja i dovoljno sredstava. Prigovori na fakture se obrazloženo prijavljuju u roku od četrnaest dana i ne odgađaju plaćanje osim ako TablePlay to potvrdi.

Član 16 - Neblagovremeno plaćanje Nakon isteka roka za plaćanje, Klijent je bez dodatne opomene u docnji i duguje zakonsku zateznu kamatu za privredne transakcije, fiksnu naknadu, razumne troškove naplate i sudske troškove. TablePlay može podsjetiti, ograničiti funkcionalnost, obustaviti Nalog, blokirati pristup gostima, okončati ugovor i predati potraživanje na naplatu. Obustava ne utiče na obaveze plaćanja. Ponovno uspostavljanje nakon plaćanja može zavisiti od razumnih, unaprijed poznatih troškova ponovne aktivacije.

Dio V - Otkazivanje i ukidanje naloga Član 17 - Trajanje i produženje Plaćena mjesečna pretplata traje po jedan mjesec i automatski se produžava za jedan mjesec sve dok ne bude pravno valjano otkazana. Godišnja pretplata traje za ugovoreni godišnji period i produžava se u skladu sa narudžbom. Besplatni probni i Founder periodi čine dio Ugovora i po isteku prelaze u plaćenu Pretplatu.

Član 18 - Otkazivanje od strane Klijenta Klijent može otkazati mjesečnu pretplatu u bilo kojem trenutku putem korisničkog portala ili na support@tableplay.online. Otkazivanje stupa na snagu na kraju tekućeg perioda plaćanja. Brisanje aplikacije, QR koda, metode plaćanja ili korisnika ne smatra se otkazivanjem. TablePlay može zahtijevati dodatnu identifikaciju. Otkazivanje godišnje pretplate u načelu okončava samo naredno produženje i ne daje pravo na povrat sredstava za preostali godišnji period, osim ako nije drugačije ugovoreno ili zakonom propisano.

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Article 19 - Termination by TablePlay TablePlay may suspend or terminate immediately in the event of default, non-payment, deception, fraud, abuse, unlawful use, security risk, infringement of rights, bankruptcy, cessation of business, statutory prohibitions or violation of the Acceptable Use Policy. In the case of serious fraud, attacks, intentional abuse or evident danger, no remedy period need be offered. TablePlay may terminate a Service or Package with reasonable notice. In the event of premature termination without default on the part of the Client, a prepaid amount for the remaining period will be refunded on a pro rata basis.

Article 20 - Consequences of termination On the end date, the right of use lapses and QR codes, games and dashboard access may be deactivated. Insofar as available, the Client may request an export of eligible data prior to termination. TablePlay is not obliged to provide a specific format unless agreed or legally required. Data will be retained, deleted or anonymised in accordance with the Privacy Statement and Data Processing Agreement. Outstanding payment, liability, intellectual property and provisions that by their nature are intended to survive shall remain in force.

Part VI - Cancellation and refund Article 21 - Cancellation prior to activation A registration may be withdrawn free of charge prior to activation, except for custom, implementation or external costs already incurred at the Client's request. Custom work already performed will not be refunded.

Article 22 - No general refund Paid periods will not be refunded due to non-use, interim termination, limited use by staff or Guests, insufficient equipment or internet, absence of non-agreed functionality, temporary maintenance or limited disruption. There is no right to a refund for a partially used month. Free periods have no payable value. For business clients, no statutory consumer cooling-off period applies.

Article 23 - Correction and refund TablePlay will correct or refund in the event of demonstrable duplicate collection, deduction without contractual basis, premature termination by TablePlay without default on the part of the Client, written goodwill gesture or a mandatory statutory obligation. Requests must be submitted with substantiation within thirty days. Repayment will in principle be made via the original payment method. External transaction, currency and bank charges need not be refunded. Set-off against due and payable claims is permitted.

Article 24 - Disruptions Without an SLA, disruptions do not automatically give rise to a right to compensation. In the event of a prolonged disruption attributable to TablePlay whereby the paid Service was practically unusable during a substantial part of the period, TablePlay may, on reasonable grounds, grant a service credit, extension or proportionate refund.

Part VII - Acceptable Use Policy Article 25 - Permitted use The Service may only be used for lawful interactive games, restaurant experiences, temporary scores, promotions and supported business purposes. The Client shall ensure proper use by staff and Guests.

Article 26 - Prohibited use • Unlawful, fraudulent, deceptive or harmful use. • Circumventing security, access limits, usage limits or technical controls. • Unauthorised access to Accounts, data, APIs or infrastructure. • Distribution of malware, harmful scripts, denial-of-service, scraping or unauthorised bots. • Manipulation of scores, results, coupons, games or rankings. • Exploiting vulnerabilities outside the Responsible Disclosure policy. • Decompiling, reverse-engineering or reconstructing, except where mandatory law permits this. • Structural copying of games, questions, translations, databases or design. • Selling, renting, sublicensing or transferring Account or QR access without permission. • Use of discriminatory, offensive, threatening, sexual, defamatory or otherwise inappropriate nicknames or content. • Requiring children or other Guests to use real names or sensitive data. • Individual profiling or direct marketing based on Game Data without a valid legal basis. • Infringement of privacy, copyrights, trademarks or other rights. • Games of chance, betting, paid lotteries or cash prizes without permission and statutory compliance. • Misleading promotions or suggesting a non-existent partnership with TablePlay. • Use in violation of sanctions, export regulations or trade restrictions.

Article 27 - Moderation and Enforcement In case of suspected misuse, TablePlay may remove content or nicknames, invalidate scores, terminate sessions, block QR codes, restrict or suspend Accounts, preserve evidence and inform competent authorities where necessary. TablePlay is not required to review all content in advance. The Customer indemnifies TablePlay against claims arising from unlawful use under the Customer's responsibility.

Part VIII - Coupons and Restaurant Promotions Article 28 - Role of TablePlay TablePlay may offer technical functions enabling restaurants to display coupons, discounts, products, drinks, desserts or other benefits. Unless stated otherwise, the Customer is the provider and TablePlay merely the technical facilitator. A coupon offered by the restaurant does not create a purchase or promotional agreement between TablePlay and the Guest.

TablePlay General Terms and Conditions

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Article 29 - Responsibility of the Restaurant The Customer is fully responsible for content, availability, conditions, duration, price information, taxes, execution, redemption and compliance with consumer, advertising, alcohol, food, gambling and other local legislation. For each promotion, where relevant, the provider, validity, Location, redemption conditions, minimum purchase, exclusions, maximum and combinability shall be stated. Promotions may not be offered in a misleading, discriminatory, unenforceable manner or as a game of chance without the required license.

Article 30 - Standard Coupon Conditions Unless stated otherwise, a coupon can be redeemed once, is valid only at the issuing Location, is not commercially transferable, is not redeemable for money, without change or residual credit, is not combinable, is valid until the stated date and is subject to reasonable verification. A screenshot need not be accepted as proof when a unique or dynamic code is used.

Article 31 - Technical Errors TablePlay does not guarantee that every coupon will be displayed or registered without interruption. The restaurant shall handle reasonable complaints with due care. TablePlay is not liable for refusal, missing stock, incorrect conditions, product quality, fiscal consequences or disputes between restaurant and Guest.

Part IX - Intellectual Property Article 32 - Rights of TablePlay All intellectual property rights in software, source code, databases, game implementations, question banks, design, interfaces, texts, translations, trademarks, documentation, reports and QR templates belong to TablePlay or its licensors. The Agreement does not transfer any rights; the Customer obtains only the limited right of use.

Article 33 - Restrictions Without permission, the Customer may not copy, publish, distribute, offer white-label, use for a competing product, systematically scrape, deploy for AI training, remove ownership notices or disclose confidential technical information regarding the Service.

Article 34 - Customer Material The Customer retains rights to its own logos, names, texts and promotions and grants TablePlay a non-exclusive, worldwide, royalty-free license to technically process and display this material for the duration of the Agreement. The Customer guarantees sufficient rights and indemnifies TablePlay against claims. Public use as a customer reference requires consent, except where consent has already been agreed upon.

Article 35 - Third-Party Trademarks and Feedback Trademarks and logos of third parties remain the property of their respective owners. Mention in a quiz does not imply cooperation or sponsorship. Rights holders may report this with justification via support@tableplay.online. General feedback and suggestions may be used free of charge for improvement, without any claim to compensation or exclusivity.

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Part X - Privacy Article 36 - Personal Data TablePlay processes personal data in accordance with the Privacy Statement. For processing on behalf of the Customer, the Data Processing Agreement applies. The Customer is responsible for legal bases, information to Guests, handling of its own requests and lawful use of Game Data. Guests may not be required to use real names, and sensitive data may not be entered without express agreement.

Part XI - Liability Article 37 - Best-Efforts Obligation TablePlay performs the Agreement to the best of its ability. Unless otherwise agreed, this constitutes a best-efforts obligation. TablePlay does not guarantee use by Guests, increased revenue, error-free games or translations, immediate real-time updates or suitability for a specific undisclosed purpose.

Article 38 - Limitation of Liability TablePlay is liable exclusively for direct damage as a direct consequence of an attributable failure. The total liability per calendar year is limited to the lowest of the subscription fees paid in the six preceding months or €5,000. In the case of exclusively free trial or Founder use, the limit amounts to €500. Indirect damage, loss of profit, loss of turnover, reputational damage, loss of customers, business stagnation, loss of data, claims by Guests and consequential damage are excluded. TablePlay is not liable for incorrect settings, unsuitable equipment, actions of Guests, disruptions at external suppliers insofar as not legally attributable, unlawful restaurant actions, use contrary to instructions, or loss of login credentials. The limitations do not apply in the case of intent or deliberate recklessness on the part of management or insofar as exclusion is prohibited by law.

Article 39 - Notification and Mitigation of Damage The Client shall report a possible damage claim as soon as possible and no later than within thirty days after reasonable discovery, shall provide sufficient information, and shall take reasonable measures to mitigate damage.

Part XII - Force Majeure Article 40 - Force Majeure TablePlay is not obliged to perform in circumstances beyond its reasonable control, including internet, telecom, cloud or power disruptions, cyberattacks, government measures, war, terrorism, natural disasters, epidemics, strikes, supplier failures, sanctions and unforeseen legal prohibitions. Obligations are suspended. After sixty days of continuing force majeure, either party may terminate the part not yet performed without compensation for damages. Services already rendered remain payable.

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Part XIII - Complaints Procedure Article 41 - Filing of Complaints Complaints about service provision, invoicing, coupons, privacy or accessibility shall be submitted via support@tableplay.online with name, company name, Account e-mail, clear description, relevant dates or invoice numbers, desired resolution and supporting evidence. Invoice complaints are preferably submitted within fourteen days; other complaints within a reasonable time.

Article 42 - Handling and Escalation TablePlay shall in principle confirm receipt within five working days and shall aim to provide a substantive response within thirty days. Additional information may be requested. A complaint does not automatically suspend payment. Complaints about prices or coupons offered by a restaurant are primarily handled by the restaurant. Privacy and security notifications follow the specific policy documents. Following an unsatisfactory outcome, internal reassessment may be requested. Parties shall first attempt to resolve the matter amicably, without loss of access to a court or supervisory authority.

Part XIV - Confidentiality Article 43 - Confidential Information Parties shall keep confidential any information designated as confidential or which is reasonably confidential. They shall use it exclusively for the performance of the Agreement. This obligation does not apply to information that is lawfully public, independently developed, lawfully obtained from third parties, or required to be disclosed by law. In the event of mandatory disclosure, the other party shall, where permitted, be informed in advance.

Part XV - Amendments Article 44 - Amendment of Terms and Service TablePlay may amend the terms and the Service. Material amendments shall in principle be announced thirty days in advance. Amendments may take effect immediately in the case of legislation, security, abuse prevention, supplier requirements or correction of evident errors. If an amendment materially and adversely affects the paid core performance, the Client may terminate before the effective date. Continued use after the effective date constitutes, insofar as legally permitted, acceptance.

Part XVI - Final Provisions Article 45 - Assignment, Severability and Waiver The Client may not assign the Agreement without consent. TablePlay may assign the Agreement to a group company or legal successor in the event of reorganization, merger, sale or transfer of the Service. If a provision is invalid, the remaining provisions shall remain in force, and the provision shall be replaced by a valid provision that approximates its purpose and intent. The failure to immediately exercise a right shall not be deemed a waiver.

Article 46 - Applicable Law, Jurisdiction and Language The Agreement is governed by Dutch law, and the Vienna Sales Convention is excluded.

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Disputes shall be submitted to the competent court in the district of TablePlay's statutory seat, unless mandatory law provides otherwise. Parties shall first attempt an amicable resolution. The Dutch text shall prevail. Translations are provided for convenience of use.

Član 47 - Kontakt TablePlay by Jimani - Jimani B.V. - Albert Plesmanweg 122 - 4462 GC Goes - Nizozemska - Trgovinski registar (KvK) 91644453 - PDV NL865722729B01 - support@tableplay.online.

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