Algemene Voorwaarden TablePlay With pricing, subscription, Founder, cancellation, refund, usage, coupon, complaints and intellectual property terms
TablePlay by Jimani Jimani B.V. Albert Plesmanweg 122, 4462 GC Goes KvK 91644453 - Btw NL865722729B01 support@tableplay.online
Version 1.0 Last updated: 10 July 2026
Legal review note This document has been drafted for commercial use by TablePlay. Have the final publication, international application, current suppliers, technical set-up and country-specific rules reviewed periodically by legal counsel.
Table of Contents Part I - General Provisions Part II - Pricing and Subscription Terms Part III - Founder Offer Part IV - Invoicing and Payment Part V - Cancellation and Account Termination Part VI - Cancellation and Refunds Part VII - Acceptable Use Policy Part VIII - Coupons and Restaurant Promotions Part IX - Intellectual Property Part X - Privacy Part XI - Liability Part XII - Force Majeure Part XIII - Complaints Procedure Part XIV - Confidentiality Part XV - Amendments Part XVI - Final Provisions
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Part I - General Provisions Article 1 - Identity and business applicability TablePlay is offered by Jimani B.V., trading under the name TablePlay by Jimani, Albert Plesmanweg 122, 4462 GC Goes, the Netherlands, KvK 91644453, VAT NL865722729B01 and support@tableplay.online. The counterparty that registers, enters into a subscription or uses the Service is referred to as the Customer. These terms are exclusively intended for agreements entered into in the exercise of a profession or business. By registering, the Customer declares that it is acting in a business capacity and is authorised to represent the relevant undertaking. If, notwithstanding the foregoing, mandatory consumer law applies, that law shall prevail over conflicting provisions.
Article 2 - Definitions • Account: the Customer's secure digital environment. • Subscription: the periodic right of use to the Service. • Service: the digital game, QR, dashboard, statistics, management and support functionalities. • Founder Offer: the temporary arrangement whereby accepted new customers do not pay regular subscription fees for a maximum of twelve months. • Guest: a person who plays via a QR code or other access method. • Customer Data: data, logos, settings and content entered by or on behalf of the Customer. • Location: the business premises where TablePlay is used. • Agreement: the contractual relationship, including these terms, the order and the data processing agreement. • Package: the selected subscription variant. • Platform: the websites, applications, APIs, databases, dashboards and game environments. • Game Data: nicknames, table IDs, games, answers, scores, results and session data.
Article 3 - Applicability and order of precedence These terms apply to offers, registrations, trial periods, promotions, Subscriptions and other performances of TablePlay. Terms of the Customer are expressly rejected. The terms are made available prior to or during registration in a manner that enables storage and consultation. Electronic acceptance, Account activation or actual use constitutes agreement. In the event of any conflict, the following order of precedence applies: a separately signed contract, followed by the data processing agreement for privacy matters, followed by the order or registration confirmation, followed by these terms, and thereafter other website information. Obvious spelling, calculation, translation, programming and publication errors shall not bind TablePlay.
Article 4 - Formation and verification The Agreement is formed upon completion and activation of registration, written confirmation, signature or actual performance with the Customer's consent. TablePlay may verify business, contact, payment and verification details and may refuse or postpone a registration in the event of inaccuracy, doubt as to authority of representation, fraud, duplicate promotion, prior serious default, impossibility of delivery or prohibited use. The Customer warrants that its details are accurate, current and complete.
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Article 5 - Scope and development of the Service TablePlay grants, for the duration of the Agreement, a limited, non-exclusive, non-transferable and revocable right of use for internal business operations at the agreed Location. The functionality is determined by Package, number of tables or Locations, country, language, development phase and additional arrangements. The Service may comprise QR codes, individual games, table games, table-versus-table games, scores, leaderboards, coupons, multilingualism and statistics. Not every function need be available in every country, Package or device. Demonstrations, roadmaps and future plans are indicative. TablePlay may amend design, game content, technical set-up and functionality, provided that the paid core performance is not materially eroded without reasonable grounds. Beta and test functions are supplied in the state in which they exist and may be amended or discontinued.
Article 6 - Availability and support TablePlay uses reasonable endeavours to provide careful and available service provision, but, absent a separate SLA, does not guarantee uninterrupted or error-free operation nor any fixed availability percentage. Temporary unavailability may arise as a result of maintenance, updates, security, supplier disruptions, internet or hosting problems, force majeure or necessary repair. Scheduled maintenance will be announced where possible; urgent maintenance may take place without prior notice. Support is, in principle, provided via the customer portal or support@tableplay.online. The Customer shall provide all information reasonably required.
Article 7 - Obligations of the Customer The Customer shall use the Service in accordance with the Agreement, legislation, reasonable instructions and the rights of Guests and third parties. The Customer is responsible for account set-up, the accuracy of table and location data, the security of login credentials, placement of QR codes, its own content, the provision of lawful information to Guests, sufficient internet connectivity, and compliance with local promotion, pricing, gaming and consumer regulations. Unauthorised use and incidents shall be reported without delay. Actions performed via the Account shall be attributed to the Customer, unless appropriate security measures and a cause outside its responsibility are demonstrated to be plausible.
Article 8 - Usage limits and package changes The number of tables, Locations, sessions and other limits is determined by the Package. In the event of exceedance, TablePlay may require a reduction, restrict excess access, adjust the Package or charge additional costs notified in advance. Increases may take effect immediately; reductions shall, in principle, take effect as of the next invoicing period and only where usage fits within the lower Package.
Part II - Price and subscription conditions Article 9 - Prices For Dutch standard packages, unless otherwise stated during registration, the following applies: Start €29 per month for up to and including 10 tables, Professional €49 per month for up to and including 25 tables, and Complete €79 per month with the number of tables stated at that time or an unlimited number of tables.
TablePlay General Terms and Conditions
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Prices are exclusive of turnover tax and other levies. Other countries may have country-specific prices, currencies, tax rules, purchasing power corrections and Packages. The price shown at the final registration step and in the confirmation shall prevail over general website information. Custom work, integrations, hardware, printed materials, implementation and special support are not included unless otherwise stated. TablePlay may adjust prices annually due to inflation, costs, market conditions, taxes, currency, suppliers or Package changes. Material increases shall be announced at least thirty days in advance, save for direct statutory or external costs.
Article 10 - Free trial period New Customers may, if offered, receive a free trial period of thirty days on one occasion. TablePlay may require valid business and payment details. The trial period commences upon Account activation and may be limited to one participation per undertaking, group, branch, domain, director, payment method or actual user. After the trial period, the Subscription shall automatically continue on a paid basis, unless cancelled prior to its expiry. The Founder offer replaces the standard trial period; the two shall not be combined unless TablePlay permits this in writing.
Deel III - Founder-aanbieding Artikel 11 - Toelating Founder-aanbieding TablePlay may offer the first one hundred eligible new restaurants per participating country up to twelve months of free regular subscription fees. The scheme is temporary and is exclusively open to complete, accurate and verifiable registrations of operational hospitality venues or venues demonstrably in preparation that genuinely intend to use TablePlay and have not previously benefited from a comparable offer. Ranking is, in principle, determined by the time of receipt of a complete and valid registration. Incomplete, misleading, fraudulent, duplicate or speculative applications do not reserve a place. TablePlay may refuse participation in the case of artificial splitting, resale, non-existent business, misuse or conflict with the Agreement.
Artikel 12 - Omvang Founder-periode The free period amounts to a maximum of twelve consecutive months from the confirmed activation date and covers exclusively the regular subscription fees of the accepted standard package. Not included are taxes where applicable, customisation, paid integrations, hardware, printed materials, implementation, premium support, excess usage and separately priced features. The offer is tied to the business, is non-transferable, cannot be exchanged for cash and cannot be combined unless stated otherwise. Temporary non-use does not extend the period. TablePlay may terminate the offer in the case of unauthorised transfer, resale, prolonged inactivity, misuse or breach of the Agreement.
Artikel 13 - Einde Founder-periode Upon expiry, the Subscription will automatically continue as a paid monthly subscription at the then applicable country-specific price. The Client may cancel before the first paid renewal. In the event of late cancellation, the first paid instalment is payable.
A missing or unread reminder does not alter the agreed end date, provided that the automatic continuation was clearly agreed during registration. TablePlay may amend or terminate the promotion for compelling legal, technical, security or fraud-related reasons, whereby lawfully granted periods will be honoured as far as possible.
Deel IV - Facturatie en betaling Artikel 14 - Facturatie Subscription fees are, in principle, invoiced monthly in advance. Other periods, including annual prepayment, may be offered. Invoices are sent or made available electronically. The Client accepts electronic invoicing and checks its details. The absence of an internal reference or purchase order number does not suspend payment, unless otherwise agreed in writing in advance.
Artikel 15 - Betaling Payment is made via the method offered. Unless stated otherwise, a payment term of fourteen days applies. In the case of direct debit or card payment, the Client authorises TablePlay and its payment provider for periodic debiting. The Client shall ensure a valid payment method and sufficient balance. Objections to invoices must be reported with reasons within fourteen days and do not suspend payment unless TablePlay confirms otherwise.
Artikel 16 - Niet-tijdige betaling Upon expiry of the payment term, the Client is in default without further notice of default and shall owe statutory commercial interest, a fixed fee, and reasonable collection and legal costs. TablePlay may issue reminders, restrict functionality, suspend the Account, block guest access, terminate, and refer the claim to a third party. Suspension does not affect payment obligations. Restoration following payment may be made subject to reasonable, previously disclosed reactivation costs.
Deel V - Opzegging en accountbeëindiging Artikel 17 - Looptijd en verlenging A paid monthly subscription runs for one month at a time and is automatically renewed for one month until it is validly cancelled. An annual subscription runs for the agreed annual term and is renewed in accordance with the order. Free trial and Founder periods form part of the Agreement and convert into the paid Subscription upon expiry.
Artikel 18 - Opzegging door de Klant The Client may cancel a monthly subscription at any time via the customer portal or support@tableplay.online. The cancellation takes effect at the end of the current payment period. Removal of an app, QR code, payment method or user does not constitute cancellation. TablePlay may require additional identification. Cancellation of an annual subscription, in principle, only terminates the following renewal and does not give rise to a right to a refund of the remaining annual term, unless otherwise agreed or legally required.
Article 19 - Termination by TablePlay TablePlay may suspend or terminate immediately in the event of a shortcoming, non-payment, misrepresentation, fraud, abuse, unlawful use, security risk, infringement of rights, bankruptcy, cessation of business, statutory prohibitions or breach of the Acceptable Use Policy. In the event of serious fraud, attacks, wilful abuse or evident danger, no remedy period needs to be offered. TablePlay may terminate a Service or Package with reasonable notice. In the event of early termination without any shortcoming on the part of the Client, a prepaid amount for the remaining period will be refunded on a pro rata basis.
Article 20 - Consequences of termination On the end date, the right of use lapses and QR codes, games and dashboard access may be deactivated. To the extent available, the Client may request an export of eligible data prior to termination . TablePlay is not obliged to provide a specific format unless agreed or legally required. Data will be retained, deleted or anonymised in accordance with the Privacy Statement and Data Processing Agreement. Outstanding payment, liability, intellectual property and provisions which by their nature are intended to survive termination shall remain in force.
Part VI - Cancellation and refund Article 21 - Cancellation prior to activation A registration may be withdrawn free of charge prior to activation, except for custom, implementation or external costs already incurred at request. Custom services already performed will not be refunded.
Article 22 - No general refund Paid periods will not be refunded due to non-use, interim termination, limited use by staff or Guests, insufficient equipment or internet, absence of non-agreed functionality, temporary maintenance or limited disruption. There is no entitlement to a refund for a partially used month. Free periods have no payable value. Business clients are not entitled to a statutory consumer cooling-off period.
Article 23 - Correction and refund TablePlay will correct or refund in the event of demonstrable duplicate collection, debit without contractual basis, early termination by TablePlay without any shortcoming on the part of the Client, written goodwill gesture, or a mandatory statutory obligation. Requests must be submitted with reasons within thirty days. Refunds will in principle be made via the original payment method. External transaction, currency and banking costs need not be refunded. Set-off against due and payable claims is permitted.
Article 24 - Disruptions Without an SLA, disruptions do not automatically give rise to a right to compensation. In the event of a prolonged disruption attributable to TablePlay as a result of which the paid Service was practically unusable during a substantial part of the period, TablePlay may, at its reasonable discretion, grant a service credit, extension or proportionate refund.
TablePlay General Terms and Conditions
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Part VII - Acceptable Use Policy Article 25 - Permitted use The Service may only be used for lawful interactive games, restaurant experiences, temporary scores, promotions and supported business purposes. The Client shall ensure proper use by staff and Guests.
Article 26 - Prohibited use • Unlawful, fraudulent, misleading or harmful use. • Circumventing security, access limits, usage limits or technical controls. • Unauthorised access to Accounts, data, APIs or infrastructure. • Distribution of malware, harmful scripts, denial-of-service attacks, scraping or unauthorised bots. • Manipulation of scores, results, coupons, games or rankings. • Exploiting vulnerabilities outside the Responsible Disclosure policy. • Decompiling, reverse-engineering or reconstructing, except where mandatory law permits this. • Structural copying of games, questions, translations, databases or design. • Selling, leasing, sublicensing or transferring Account or QR access without permission. • Use of discriminatory, offensive, threatening, sexual, defamatory or otherwise inappropriate nicknames or content. • Requiring children or other Guests to use real names or sensitive data. • Individual profiling or direct marketing based on Game Data without a valid legal basis. • Infringement of privacy, copyrights, trademarks or other rights. • Games of chance, betting, paid lotteries or cash prizes without permission and statutory compliance. • Misleading promotions or suggesting a non-existent partnership with TablePlay. • Use in violation of sanctions, export regulations or trade restrictions.
Article 27 - Moderation and enforcement In the event of suspected misuse, TablePlay may remove content or nicknames, invalidate scores, terminate sessions, block QR codes, restrict or suspend Accounts, preserve evidence and inform competent authorities where necessary. TablePlay is not required to review all content in advance. The Customer indemnifies TablePlay against claims arising from unlawful use under the Customer's responsibility.
Part VIII - Coupons and restaurant promotions Article 28 - Role of TablePlay TablePlay may provide technical functions enabling restaurants to display coupons, discounts, products, drinks, desserts or other benefits. Unless stated otherwise, the Customer is the offeror and TablePlay is merely the technical facilitator. A coupon offered by the restaurant does not give rise to a purchase or promotional agreement between TablePlay and the Guest.
General Terms and Conditions TablePlay
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Article 29 - Responsibility of the restaurant The Customer is fully responsible for content, availability, conditions, duration, pricing information, taxes, execution, redemption and compliance with consumer, advertising, alcohol, food, gambling and other local legislation. For each promotion, where relevant, the offeror, validity, Location, redemption conditions, minimum purchase, exclusions, maximum and combinability shall be stated. Promotions may not be offered in a misleading, discriminatory or unenforceable manner, or as a game of chance without the required licence.
Article 30 - Standard coupon conditions Unless stated otherwise, a coupon may be redeemed once, is valid only at the issuing Location, is not commercially transferable, cannot be redeemed for money, carries no change or residual credit, is not combinable, is valid until the stated date and is subject to reasonable verification. A screenshot need not be accepted as proof where a unique or dynamic code is used.
Article 31 - Technical errors TablePlay does not guarantee that every coupon will be displayed or registered without interruption. The restaurant shall handle reasonable complaints with due care. TablePlay is not liable for refusal, insufficient stock, incorrect conditions, product quality, tax consequences or disputes between the restaurant and the Guest.
Part IX - Intellectual property Article 32 - Rights of TablePlay All intellectual property rights in software, source code, databases, game implementations, question banks, design, interfaces, texts, translations, trademarks, documentation, reports and QR templates vest in TablePlay or its licensors. The Agreement does not transfer any rights; the Customer obtains only the limited right of use.
Article 33 - Restrictions Without permission, the Customer may not copy, publish, distribute or white-label the Service, use it for a competing product, systematically scrape it, use it for AI training, remove ownership notices or disclose confidential technical information.
Article 34 - Customer material The Customer retains rights to its own logos, names, texts and promotions and grants TablePlay a non-exclusive, worldwide, royalty-free licence to technically process and display this material for the duration of the Agreement. The Customer warrants that it holds sufficient rights and indemnifies TablePlay against claims. Public use as a customer reference requires permission, save where permission has already been agreed.
Article 35 - Third-party trademarks and feedback Trademarks and logos of third parties remain the property of their respective rights holders. Mention in a quiz does not imply any cooperation or sponsorship. Rights holders may submit a substantiated notice via support@tableplay.online. General feedback and suggestions may be used free of charge for improvement purposes, without any entitlement to compensation or exclusivity.
General Terms and Conditions TablePlay
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Part X - Privacy Article 36 - Personal data TablePlay processes personal data in accordance with the Privacy Statement. Processing on behalf of the Customer is governed by the Data Processing Agreement. The Customer is responsible for legal bases, information provided to Guests, its own handling of requests and lawful use of Game Data. Guests may not be required to use real names and sensitive data may not be entered without express agreement.
Part XI - Liability Article 37 - Best-efforts obligation TablePlay performs the Agreement to the best of its ability. Unless otherwise agreed, this constitutes a best-efforts obligation. TablePlay does not guarantee use by Guests, increased revenue, error-free games or translations, immediate real-time updates or suitability for any particular purpose not disclosed.
Article 38 - Limitation of liability TablePlay is only liable for direct damage as a direct result of an attributable failure. The total liability per calendar year is limited to the lower of the subscription fees paid in the preceding six months or €5,000. For exclusively free trial or Founder use, the limit is €500. Indirect damage, loss of profit, loss of turnover, reputational damage, loss of customers, business stagnation, data loss, claims by Guests and consequential damage are excluded. TablePlay is not liable for incorrect settings, unsuitable equipment, acts of Guests, disruptions at external suppliers to the extent not legally attributable, unlawful restaurant actions, use contrary to instructions or loss of login details. The limitations do not apply in the case of intent or deliberate recklessness on the part of the management or to the extent that exclusion is prohibited by law.
Article 39 - Notification and mitigation of damage The Client shall report a possible damage claim as soon as possible and no later than within thirty days of reasonable discovery, provide sufficient information and take reasonable measures to limit damage.
Part XII - Force Majeure Article 40 - Force majeure TablePlay is not obliged to perform in circumstances beyond its reasonable control, including internet, telecommunications, cloud or power outages, cyber attacks, government measures, war, terrorism, natural disasters, epidemics, strikes, supplier failures, sanctions and unforeseen statutory prohibitions. Obligations are suspended. After sixty days of continuing force majeure, either party may terminate the part not yet performed without compensation. Services already rendered remain payable.
TablePlay General Terms and Conditions
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Part XIII - Complaints Procedure Article 41 - Submitting complaints Complaints about service provision, invoicing, coupons, privacy or accessibility are submitted via support@tableplay.online with name, company name, Account email, clear description, relevant dates or invoice numbers, desired solution and supporting evidence. Invoice complaints are preferably submitted within fourteen days; other complaints within a reasonable time.
Article 42 - Handling and escalation TablePlay will in principle confirm receipt within five business days and aims to provide a substantive response within thirty days. Additional information may be requested. A complaint does not automatically suspend payment. Complaints about prices or coupons offered by a restaurant are primarily handled by the restaurant. Privacy and security notifications follow the specific policy documents. After an unsatisfactory outcome, an internal review may be requested. Parties shall first attempt to resolve matters amicably, without loss of access to a court or regulator.
Part XIV - Confidentiality Article 43 - Confidential information Parties shall keep confidential any information designated as confidential or that is reasonably confidential. They shall use it exclusively for performance of the Agreement. The obligation does not apply to information that is lawfully public, independently developed, lawfully obtained from third parties or required by law to be disclosed. In the event of mandatory disclosure, the other party will be informed in advance where permitted.
Part XV - Amendments Article 44 - Amendment of terms and Service TablePlay may amend the terms and conditions and the Service. Material amendments will in principle be announced thirty days in advance. Amendments may take effect immediately in the case of legislation, security, misuse prevention, supplier requirements or correction of manifest errors. If an amendment materially adversely affects the paid core performance, the Client may terminate before the effective date. Continued use after the effective date shall, to the extent permitted by law, be deemed acceptance.
Part XVI - Final Provisions Article 45 - Transfer, severability and waiver The Client may not transfer the Agreement without consent. TablePlay may transfer the Agreement to a group company or legal successor in the event of reorganisation, merger, sale or transfer of the Service. If a provision is invalid, the remaining provisions remain in effect and the provision shall be replaced by a valid provision that approximates the purpose and intent thereof. Not immediately exercising a right does not constitute a waiver.
Article 46 - Applicable law, jurisdiction and language The Agreement is governed by the laws of the Netherlands and the Vienna Sales Convention is excluded.
TablePlay General Terms and Conditions
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Disputes shall be submitted to the competent court in the district of TablePlay's registered office, unless mandatory law provides otherwise. Parties shall first attempt an amicable solution. The Dutch text is authoritative. Translations are provided for convenience of use.
Article 47 - Contact TablePlay by Jimani - Jimani B.V. - Albert Plesmanweg 122 - 4462 GC Goes - The Netherlands - Registered with the Dutch Chamber of Commerce (KvK) under no. 91644453 - VAT NL865722729B01 - support@tableplay.online.
TablePlay General Terms and Conditions
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